User Guide (Customer Service Hub)

Applies to Dynamics 365 (online), version 9.x

Empower your agents to work smarter and faster with a modern, interactive experience tailored to their role.

The Customer Service Hub in Microsoft Dynamics 365 is optimized for the Customer service module. It is a focused, interactive interface, designed to simplify your day-to-day job. It shows you all your vital information in one place, and lets you focus on the key activities that require your attention.

Customer Service Hub is based on Unified Interface. Some of the key highlights are:

  • Seamless and intuitive user interface
  • UI reflow and adaptivity across devices and form factors


The Customer Service Hub app is available to use on both, a desktop browser and a mobile device.

To know about how to install and use the Customer Service Hub app on a mobile device, see Install and use the Customer Service Hub app on your mobile device.

Know more about the Customer Service Hub

Learn the basics of the Customer Service Hub

Track your cases efficiently and act on them quickly

Use SLA on the Customers Service Hub records

Reduce call handling times with Knowledge Articles

Use interactive dashboards to effectively manage service cases

See also

Overview of Customer Service and Customer Service Hub