Improve your AI Insights data by cleansing support case titles
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The AI Insights charts displayed on the AI for Customer Service Insights dashboards are generated by applying language understanding (AI) technology to the titles of support cases. However, the results can be misleading if the titles include extraneous information such as product name, case status, or ticket number tags.
You can improve the quality of the results displayed in AI Insights charts by specifying Data Cleansing settings to disregard tags in titles when they are grouped into topics.
Case title cleansing settings allow you to disregard tags in titles when they are grouped into topics