Microsoft Bot Framework integration

Important

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Note

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Most field service work involves a set of the same steps that are repeated on any given job: update the status of a work order to traveling, open the directions for a work order, view the service tasks for a work order, and so on. These tasks can be streamlined through conversational and even hands-free experiences as opposed to requiring technicians to click through a mobile application.

We now provide the ability to surface a bot developed with the Microsoft Bot Framework in our mobile app as well as template bot code interfacing with Dynamics to get your own bots up and running quickly for use by technicians to get their work done faster. We handle the authentication of your bot to your Dynamics 365 CE organization so that there is no need to have the user authenticate twice.