These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.
Out of the box, our mobile application now allows field service technicians to receive push notifications any time they are assigned a booking, one of their bookings has changed, or when they have arrived onsite for a work order (provided location is being shared). When and how push notifications are triggered is entirely configurable and can be customized for any use case. Push notification reminders can improve the timeliness of technicians and accuracy of logging.