SLA Management

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

Field Service also has enabled service level agreement (SLA) capability to establish SLAs for customers and populate SLA details into work orders. This enables the scheduling processes to take into account commitments based on SLAs.