Overview of Dynamics 365 Fraud Protection April '19 release

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 Fraud Protection. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Today’s digitally transformed enterprise conducts most of its business online and in real time with little human intervention. This reduces costs and improves the customer experience, but it also exposes the enterprise to serious threats from sophisticated fraudsters who attempt to take advantage of the online channel's relative anonymity and accessibility.

For example, in e-commerce, fraudsters attempt to use compromised accounts and stolen payment instruments to commit payment fraud. They also attempt other nefarious activities like account takeover, free-trial abuse, fake product reviews, warranty fraud, refund fraud, reseller fraud, abuse of program discounts, and many more—all of which impact the enterprise’s profitability and reputation.

Some types of fraud even have grave consequences to society at large. Examples include laundering money and posting fake news. Because the ROI for online fraud is so high, it is highly likely that every vulnerability of an enterprise will ultimately be discovered and fully exploited. Moreover, unlike during the nascent years of the internet, today’s fraudsters are well-funded and well-equipped rings of professionals. Fraud protection professionals are best equipped to fight them.

It is our mission to help digitally transformed enterprises to fight fraud while keeping their doors open for genuine customers and partners.

Dynamics 365 Fraud Protection will initially focus on payment fraud protection and related scenarios in e-commerce. It will help enable an e-commerce merchant to drive down fraud loss, increase bank acceptance rates to yield higher revenue, and improve the online shopping experience of its customers.

Microsoft has many years of experience protecting our own e-commerce businesses from fraud. We have developed a sophisticated technology stack that uses connected big data across multiple lines of business and applies cutting-edge artificial intelligence (AI) to help provide more accurate decisions in real time. We have core differentiators, such as device fingerprinting, operations research, a fraud protection network, and a trust knowledge exchange with banks.

Using Dynamics 365 Fraud Protection, you can help protect your business from fraud using innovative and advanced capabilities, including:

These are part of a comprehensive set of features grouped into three user experiences that will accelerate your journey into full production.

  • Gain insights into fraud issues in your environment using the Diagnose experience in Dynamics 365 Fraud Protection.

  • Assess and evaluate the effectiveness of Dynamics 365 Fraud Protection relative to your incumbent fraud protection solution using a guided Evaluate experience.

  • Obtain recommendations for your e-commerce transaction decisions by customizing business rules using the Protect experience in Dynamics 365 Fraud Protection.

Note You can enter any of these three experiences at any time.

Capability Diagnose Evaluate Protect
Be secure and compliant, and have full transparency on data handling and privacy. X X X
Understand the conditions of your business. Diagnose and analyze the state of your fraud protection. X X
Send transactions through APIs in real time and gain risk insights with inline evaluation, including explanations. X X
Use the KPI dashboard to understand the performance of Dynamics 365 Fraud Protection. Compare it to your incumbent fraud solution. X X
Bootstrap your historical data to tune the machine learning model to your business scenarios. Extend and tailor Dynamics 365 Fraud Protection to the needs of your business. X X
Reap benefits of AI and derive insights from the fraud protection network. X X
Configure the rules engine to create decision rules across safe, block, and watch lists. Customize rules and lists. X X
Use the virtual fraud analyst to configure optimal risk score thresholds. X X
Use the graph explorer to investigate fraud with linkage analysis. X X
Use device fingerprinting to help identify devices that engage with your business, while respecting customer privacy. X X
Use the customer support tool to evaluate and act on customer escalations for risk-related rejections. X X
Use the transaction acceptance booster to help improve bank acceptance. X
Make Dynamics 365 Fraud Protection your solution of record. X