Summary of what's new for Dynamics 365 Omni-channel Engagement Hub

These release notes describe functionality that may not have been released yet. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

When a month is used in the Date column, the feature will be delivered sometime within that month. The delivery date can be any day within that month, not just on the first day of the month.

For a list of the regions where Dynamics 365 business applications are available, see the International availability guide.

Feature Release type Date
Agent experience Public Preview January 2019
Unified routing and work distribution Public Preview January 2019
Live chat channel Public Preview January 2019
SMS channel Public Preview February 2019
Channel Integration Framework General Availability December 10, 2018