Manage app permissions

Many third-party productivity apps that might be installed by business users in your organization request permission to access user information and data and sign in on behalf of the user in other cloud apps, such as Office 365, G Suite and Salesforce. When users install these apps, they often click accept without closely reviewing the details in the prompt, including granting permissions to the app. This problem is compounded by the fact that IT may not have enough insight to weigh the security risk of an application against the productivity benefit that it provides. Because accepting third-party app permissions is a potential security risk to your organization, monitoring the app permissions your users grant gives you the necessary visibility and control to protect your users and your applications. The Cloud App Security app permissions enable you to see which user-installed applications have access to Office 365 data, G Suite data and Salesforce data, what permissions the apps have, and which users granted these apps access to their Office 365, G Suite and Salesforce accounts. App permissions help you decide which apps you allow your users access to, and which ones you want to ban.

Working with the app permissions page

The App permissions page displays information about app permissions in your connected apps.

To access the App permissions tab:

In the Cloud App Security portal, click Investigate, and then App permissions.

app permissions

The App permissions page provides the following information about each third-party app that was granted permissions:

Item What it means Applies to
Basic icon in the app query bar Select this to switch to query in the basic view. Office 365, G Suite, Salesforce
Advanced icon in the app query bar Select this to switch to query in the Advanced view. Office 365, G Suite, Salesforce
Open or close all details icon in the app list Select this icon to view more or less details about each app.
Export icon in the app list Select this icon to export a CSV file that contains a list of apps, number of users for each app, permissions associated with the app, permissions level, app state, and community use level. Office 365, G Suite, Salesforce
App Name of the app. Select the name to view more information, including the description, publisher (for Office 365), app website and ID. Office 365, G Suite, Salesforce
Authorized by The number of users who authorized this app to access their app's account, and granted the app permissions. Select the number to view more information, including a list of user emails, and whether or not an admin has consented the app previously. Office 365, G Suite, Salesforce
Permissions Level The permissions level icon and text indicating either High, Medium or Low. The level indicates how much access this app has to app's data. For example, Low might indicate that the app only accesses user profile and name. Select the level to view more information, including permissions granted to the app, community use, or related activity in the Governance log. Office 365, G Suite
App state An admin can mark an app as approved, banned, or leave is as undetermined. Office 365, G Suite, Salesforce
Community use Select this if you want to know how popular the app is across all your users (common, uncommon, rare) Office 365, G Suite, Salesforce
Last authorized The most recent date on which a user granted permissions to this app. Office 365, Salesforce
Publisher The name of the vendor who provides the app. Office 365
Last used The most recent date on which this app was used by anyone in your organization. Salesforce

Ban or approve an app

  1. On the App permissions page, click on the app to open the App drawer to view more information about the app and the permissions it was granted. You can click on the Permissions link to view a full list of permissions that were granted to the app. Under Community use, you can view how common the app is in other organizations. You can also click the Relate activity link to view the activities that are listed in the governance log related to this app.
  2. To ban the app, click on the ban icon at the end of the app row in the table.
    ban app icon
    When you ban an app, you can choose whether you want to let users know that the app they previously installed and authorized has been banned and will be disabled and won't have access to the connected app. If you don't want them to know, unselect Notify users who granted access to this banned app in the Ban the app dialog.

    ban app

    Note

    It is recommended that you let the app users know their app is about to be banned from use.

  3. To approve the app, click on the approve icon at the end of the row in the table.
    approve app
    The icon turns green, and the app is approved for all your connected app users.

    Note

    When you mark an app as approved there is no effect on the end-user. This is just meant to help you visually mark the apps that you have approved to separate them from ones that you haven't reviewed yet.

  4. Type the message you want to send to the app users in the Enter a custom notification message box, and update the Notification email 'reply to' address if necessary. Click Ban app to send the mail, and ban the app from your connected app users.

Revoke app and notify user

For G Suite and Salesforce, it is possible to revoke permission to an app or to notify the user that this should been done.

  1. On the App permissions page, click on three dots at the end of the app row and select Notify user. By default, the user will be notified as follows: You authorized the app Adallom Google Protector to access your G Suite account. This app conflicts with your organization's security policy. Reconsider giving or revoking the permissions you gave this app in your G Suite account. To revoke app access, go to: https://security.google.com/settings/security/permissions?hl=en&pli=1 Select the app and click 'Revoke access' on the right menu bar. You can customize the message that is sent.
  2. You can also revoke permissions to use the app for the user by click on the icon at the end of the app row in the table and selecting Revoke app.

    revoke app

Query app permissions

You can query app permissions in either the Basic view or the Advanced view. In the Basic view, select values from one or multiple drop-downs to display the specific apps. In the advanced view, use the Select a filter drop-down to narrow your search. Add operators, equals or does not equal to a selected value to complete your query.

  • Choose the Add a filter icon to add additional filters to further refine your query. The filters are be applied automatically and the apps list is updated accordingly.

  • Choose the Remove a filter icon next to the filter to remove the filters.

See Also

Control cloud apps with policies
For technical support, please visit the Cloud App Security assisted support page.
Premier customers can also choose Cloud App Security directly from the Premier Portal.