Gramm-Leach-Bliley Act (GLBA)

GLBA overview

The Gramm-Leach-Bliley Act (GLBA) is a US law that reformed the financial services industry, allowing commercial and investment banks, securities firms, and insurance companies to consolidate, and addressed concerns about protecting consumer privacy. It required the Federal Trade Commission (FTC) and other financial services regulators to implement regulations to address such privacy provisions as the Financial Privacy Rule and the Safeguards Rule. GLBA requirements to safeguard sensitive consumer data apply to financial institutions that offer financial products and services to consumers, such as loans, investment advice, and insurance. The FTC is charged with enforcing compliance.

Microsoft and GLBA

Microsoft Azure, Microsoft Office 365, Dynamics 365, and Microsoft Power BI can help meet the stringent requirements of providing cloud services for financial services institutions. As part of our support, we offer guidance to help you comply with the requirements of the GLBA by providing technical and organizational safeguards to help maintain security and prevent unauthorized usage.

Microsoft has developed risk assessment tools for both Azure and Office 365 to help you more efficiently conduct a risk assessment of Azure and Office 365 services. The tool (an Excel spreadsheet) features numerous information security domains (such as security policy and risk management) that track the requirements of financial services regulations and other relevant standards, including GLBA (in Column R in the Azure spreadsheet and Column Q in the Office 365 spreadsheet). The tools explain how Azure and Office 365 comply with each requirement applicable to cloud service providers and can help you meet GLBA security requirements.

Promote your GLBA compliance

Microsoft in-scope cloud platforms & services

  • Azure
  • Dynamics 365
  • Intune
  • Office 365, Office 365 U.S. Government
  • Power BI cloud service (either as a standalone service or as included in an Office 365 branded plan or suite)

Azure, Dynamics 365, and GLBA

For more information about Azure, Dynamics 365, and other online services compliance, see the Azure GLBA offering.

Office 365 and GLBA

Office 365 environments

Microsoft Office 365 is a multi-tenant hyperscale cloud platform and an integrated experience of apps and services available to customers in several regions worldwide. Most Office 365 services enable customers to specify the region where their customer data is located. Microsoft may replicate customer data to other regions within the same geographic area (for example, the United States) for data resiliency, but Microsoft will not replicate customer data outside the chosen geographic area.

This section covers the following Office 365 environments:

  • Client software (Client): commercial client software running on customer devices.
  • Office 365 (Commercial): the commercial public Office 365 cloud service available globally.
  • Office 365 Government Community Cloud (GCC): the Office 365 GCC cloud service is available for United States Federal, State, Local, and Tribal governments, and contractors holding or processing data on behalf of the US Government.
  • Office 365 Government Community Cloud - High (GCC High): the Office 365 GCC High cloud service is designed according to Department of Defense (DoD) Security Requirements Guidelines Level 4 controls and supports strictly regulated federal and defense information. This environment is used by federal agencies, the Defense Industrial Base (DIBs), and government contractors.
  • Office 365 DoD (DoD): the Office 365 DoD cloud service is designed according to DoD Security Requirements Guidelines Level 5 controls and supports strict federal and defense regulations. This environment is for the exclusive use by the US Department of Defense.

Use this section to help meet your compliance obligations across regulated industries and global markets. To find out which services are available in which regions, see the International availability information and the Where your Microsoft 365 customer data is stored article. For more information about Office 365 Government cloud environment, see the Office 365 Government Cloud article.

Your organization is wholly responsible for ensuring compliance with all applicable laws and regulations. Information provided in this section does not constitute legal advice and you should consult legal advisors for any questions regarding regulatory compliance for your organization.

Office 365 applicability and in-scope services

Use the following table to determine applicability for your Office 365 services and subscription:

Applicability In-scope services
Commercial Azure Active Directory, Azure Information Protection, Bookings, Compliance Manager, Delve, Exchange Online, Exchange Online Protection, Forms, Kaizala, Microsoft Analytics, Microsoft Booking, Microsoft Defender for Office 365, Microsoft Graph, Microsoft Teams, Microsoft To-Do for Web, MyAnalytics, Office 365 Advanced Compliance add-on, Office 365 Cloud App Security, Office 365 Groups, Office 365 Security & Compliance Center, Office Online, Office Pro Plus, OneDrive for Business, Planner, PowerApps, Power Automate, Power BI, SharePoint Online, Skype for Business, StaffHub, Stream, Sway, Yammer Enterprise
GCC Azure Active Directory, Compliance Manager, Delve, Exchange Online, Forms, Microsoft Defender for Office 365 Microsoft Teams, MyAnalytics, Office 365 Advanced Compliance add-on, Office 365 Security & Compliance Center, Office Online, Office Pro Plus, OneDrive for Business, Planner, PowerApps, Power Automate, Power BI, SharePoint Online,Skype for Business, Stream

Frequently asked questions

How do I know if my financial institution must comply with the GLB Act?

The FTC answers this in detail on its GLB Act page, Who is covered by the privacy rule?

Use Microsoft Compliance Manager to assess your risk

Microsoft Compliance Manager is a feature in the Microsoft 365 compliance center to help you understand your organization's compliance posture and take actions to help reduce risks. Compliance Manager offers a premium template for building an assessment for this regulation. Find the template in the assessment templates page in Compliance Manager. Learn how to build assessments in Compliance Manager.

Resources

Other Microsoft resources for financial services