Improved support for topic generation for non-English case titles
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|Enabled for||Public preview||General availability|
|Admins, makers, or analysts, automatically||Oct 8, 2019||Dec 20, 2019|
Customer Service Insights started with topic generation based on case titles with an AI model focused on English only. The 2019 release wave 2 includes support for additional languages including French, German, and Spanish as well as accounts that have a mix between one of those languages and English. While that expands the capabilities to many more customers, we understand that there are additional dominant languages in customer case titles that are not fully addressed by these models.
This wave of updates will include additional language support, including:
- Simplified Chinese
Additional support can be requested through our ideas forum.
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