Improved support for topic generation for non-English case titles

Enabled for Public preview General availability
Admins, makers, or analysts, automatically This feature is released. Oct 8, 2019 This feature is released. Dec 20, 2019

Feature details

Customer Service Insights started with topic generation based on case titles with an AI model focused on English only. The 2019 release wave 2 includes support for additional languages including French, German, and Spanish as well as accounts that have a mix between one of those languages and English. While that expands the capabilities to many more customers, we understand that there are additional dominant languages in customer case titles that are not fully addressed by these models.

This wave of updates will include additional language support, including:

  • Italian
  • Japanese
  • Portuguese
  • Simplified Chinese

Additional support can be requested through our ideas forum.

Thank you for your idea

Thank you for submitting this idea. We listened to your idea, along with comments and votes, to help us decide what to add to our product roadmap.

See also

Language support for case grouping as topics (docs)