What's new and planned for Dynamics 365 for Field Service

This topic lists features that are planned to release from October 2019 through March 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

Feature Enabled for Public preview General availability Early access?*
Mixed reality Guides for Field Service End users by admins, makers, or analysts October 2019 Yes

* Some features are available for you to opt-in as part of early access on August 2, 2019, including all mandatory changes that impact end users. Learn more about early access.

Description of Enabled for column values:

  • End users, automatically – These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically – These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts – These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide.

For more information about geographic areas, data centers (regions), data storage, and replication, click expand all on the Where your data is located page and find the Microsoft cloud service for this feature.