What's new and planned for Dynamics 365 Remote Assist

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

This topic lists features that are planned to release from April 2020 through September 2020. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released (see Microsoft policy).

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the day of release.

This check mark (This feature is released.) shows which features have been released for public preview or early access and for general availability.

Feature Enabled for Public preview General availability
Capture asset condition through spatial markup End users by admins, makers, or analysts This feature is released. Jun 10, 2020 -
Capture session history through call recordings End users by admins, makers, or analysts - This feature is released. Apr 1, 2020
Share files between technicians and experts to improve collaboration End users by admins, makers, or analysts - This feature is released. Apr 1, 2020

Description of Enabled for column values:

  • End users, automatically: These features include change(s) to the user experience for end users and are enabled automatically.

  • Admins, makers, or analysts, automatically: These features are meant to be used by administrators, makers, or business analysts and are enabled automatically.

  • End users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their end users.

For a list of the countries or regions where Dynamics 365 business applications are available, see the International availability guide. For more information about geographic areas and data centers (regions), go to the Dynamics 365 and Power Platform availability page.