Personalization

  • Article

Important

This content is archived and is not being updated. For the latest documentation, go to What's new in Dynamics 365 Marketing. For the latest release plans, go to Dynamics 365 and Microsoft Power Platform release plans.

Important

Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

  • Use customer journeys to target leads and opportunities in addition to contacts.
  • Author dynamic content with ease through a new point-and-click interface.
  • Create deeply personalized emails from a more flexible set of data sources.
  • Target AI-generated segments using attributes such as recency, frequency, and monetization to target high-churn risk or high-value customers.