What's new and planned for Dynamics 365 Marketing
This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.
In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.
This check mark (
) shows which features have been released for public preview or early access and for public preview, early access, and general availability.
AI-powered
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Use natural language to create conditions for branching customer journeys | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- | - |
| AI-driven recommendations for images | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| AI-driven run-time channel optimization | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
Analytics
Analytics to improve results and achieve your business goals.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Experiment with the next action in a journey to optimize for results | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Improve journey effectiveness with a built-in cross-journey aggregate dashboard | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| In real time, monitor your customer journeys and channel KPIs | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Set business goals for journeys and measure progress to the goals | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
Channels
More channels, power, and ease to reach your customers with the right messages.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Create and send SMS messages to any mobile phone | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- | - |
| Create and manage content-rich social media posts for Instagram | Admins, makers, marketers, or analysts, automatically | - | - |
Apr 1, 2021 |
| Create emails quickly with low effort and without compromises | Admins, makers, marketers, or analysts, automatically |
Mar 1, 2021 |
- |
Apr 1, 2021 |
| Deliver push notifications to any Android or iOS app | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Search, version, manage, and tag your digital assets with a new centralized asset library | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
Moments-based
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Event catalog with built-in and custom events for triggering customer journeys | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Real-time, event-based customer journey orchestration | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
Personalization
Deeper personalization to engage your customers.
| Feature | Enabled for | Public preview | Early access* | General availability |
|---|---|---|---|---|
| Participant attendance-based communication for online events powered by Microsoft Teams | Admins, makers, marketers, or analysts, automatically | - | - |
May 1, 2021 |
| Create deeply personalized emails with a more flexible set of data sources | Admins, makers, marketers, or analysts, automatically |
Apr 1, 2021 |
- |
Aug 2, 2021 |
| Author personalized content across email, SMS, and push notifications through a new point-and-click interface | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Hyper-personalize customer journeys using data and insights from Dynamics 365 Customer Insights | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
| Use continuously updating, multidata-source segments from Customer Insights in your marketing campaigns | Admins, makers, marketers, or analysts, automatically |
Apr 30, 2021 |
- |
Aug 2, 2021 |
* You are able to opt in to some features as part of early access on February 1, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.
Description of Enabled for column values:
Users, automatically: These features include changes to the user experience and are enabled automatically.
Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.
Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.
For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.