What's new and planned for Dynamics 365 Marketing

This topic lists features that are planned to release from April 2021 through September 2021. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

AI-powered

Feature Enabled for Public preview Early access* General availability
Use natural language to create conditions for branching customer journeys Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - -
AI-driven recommendations for images Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
AI-driven run-time channel optimization Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021

Analytics

Analytics to improve results and achieve your business goals.

Feature Enabled for Public preview Early access* General availability
Experiment with the next action in a journey to optimize for results Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Improve journey effectiveness with a built-in cross-journey aggregate dashboard Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
In real time, monitor your customer journeys and channel KPIs Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Set business goals for journeys and measure progress to the goals Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021

Channels

More channels, power, and ease to reach your customers with the right messages.

Feature Enabled for Public preview Early access* General availability
Create and send SMS messages to any mobile phone Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - -
Create and manage content-rich social media posts for Instagram Admins, makers, marketers, or analysts, automatically - - Apr 1, 2021
Create emails quickly with low effort and without compromises Admins, makers, marketers, or analysts, automatically Mar 1, 2021 - Apr 1, 2021
Deliver push notifications to any Android or iOS app Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Search, version, manage, and tag your digital assets with a new centralized asset library Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021

Moments-based

Feature Enabled for Public preview Early access* General availability
Event catalog with built-in and custom events for triggering customer journeys Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Real-time, event-based customer journey orchestration Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021

Personalization

Deeper personalization to engage your customers.

Feature Enabled for Public preview Early access* General availability
Participant attendance-based communication for online events powered by Microsoft Teams Admins, makers, marketers, or analysts, automatically - - May 1, 2021
Create deeply personalized emails with a more flexible set of data sources Admins, makers, marketers, or analysts, automatically Apr 1, 2021 - Aug 2, 2021
Author personalized content across email, SMS, and push notifications through a new point-and-click interface Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Hyper-personalize customer journeys using data and insights from Dynamics 365 Customer Insights Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021
Use continuously updating, multidata-source segments from Customer Insights in your marketing campaigns Admins, makers, marketers, or analysts, automatically Apr 30, 2021 - Aug 2, 2021

* You are able to opt in to some features as part of early access on February 1, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.