What's new and planned for Dynamics 365 Marketing

This topic lists features that are planned to release from October 2021 through March 2022. Because this topic lists features that may not have released yet, delivery timelines may change and projected functionality may not be released. For more information, go to Microsoft policy.

For a list of the previous wave's release plans, go to 2021 release wave 1 plan.

In the General availability column, the feature will be delivered within the month listed. The delivery date can be any day within that month. Released features show the full date, including the date of release.

This check mark ( ) shows which features have been released for public preview or early access and for public preview, early access, and general availability.

Analytics and AI

Make faster and better decisions leveraging the power of analytics and AI.

Feature Enabled for Public preview Early access* General availability
Use AI-powered suggestions to automatically generate content for emails Admins, makers, marketers, or analysts, automatically Oct 2021 - -
Measure journey success in new ways with additional goals focused on high engagement and clickthrough rate Admins, makers, marketers, or analysts, automatically Nov 2021 - -
Use natural language to create targeted segments Admins, makers, marketers, or analysts, automatically Oct 1, 2020 - Oct 2021
Optimize the performance of emails in the new outbound marketing email editor with A/B testing Admins, makers, marketers, or analysts, automatically Aug 2, 2021 - Oct 2021
Monitor how your consumption is tracking against your quota Admins, makers, marketers, or analysts, automatically - - Nov 2021

Moments-based

Engage your customers in moments that matter across all customer touchpoints.

Feature Enabled for Public preview Early access* General availability
Connect Customer Insights and your own data lake with customer journey orchestration Admins, makers, marketers, or analysts, automatically Feb 2022 - -
Send SMS messages using Twilio and TeleSign integration Admins, makers, marketers, or analysts, automatically - - Oct 2021
Increase your reach with improved scalability in real-time marketing Admins, makers, marketers, or analysts, automatically - - Nov 2021
Create emails faster with precise drag and drop, in-context menu, and easy-select interactions Admins, makers, marketers, or analysts, automatically - - Dec 2021
Visualize customer journey interactions on the Customer Insights activity timeline Users by admins, makers, or analysts - - Dec 2021

Personalization

Personalize engagement for each customer.

Feature Enabled for Public preview Early access* General availability
Deliver rich customer experiences by augmenting customer journeys with Power Automate Admins, makers, marketers, or analysts, automatically Nov 2021 -
Gain more control over journey branching conditions through increased attribute availability Admins, makers, marketers, or analysts, automatically Nov 2021 -
Create segments for contacts and leads in the new segmentation builder Admins, makers, marketers, or analysts, automatically Jan 2022 - -
Personalize emails to include lists of related data Admins, makers, marketers, or analysts, automatically - - Oct 2021

* You are able to opt in to some features as part of early access on August 2, 2021, including all mandatory changes that affect users. To learn more, go to Early access FAQ.

Description of Enabled for column values:

  • Users, automatically: These features include changes to the user experience and are enabled automatically.

  • Admins, makers, marketers, or analysts, automatically: These features are meant to be used by administrators, makers, marketers, or business analysts and are enabled automatically.

  • Users by admins, makers, or analysts: These features must be enabled or configured by the administrators, makers, or business analysts to be available for their users.

For a list of the countries or regions where Dynamics 365 business applications are available, go to the International availability guide. For more information about geographic areas and datacenters (regions), go to the Dynamics 365 and Microsoft Power Platform availability page.