Get email schedule recommendations while engaging with your customers


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Enabled for Public preview Early access General availability
Users by admins, makers, or analysts - - Aug 2022

Business value

Sellers engage with multiple customers daily and it can get difficult to stay on top of each interaction. Now they can be guided with relevant insights and suggestions. Dynamics 365 Sales will suggest the best actions that need to be performed at the right time. This will help your sellers to maximize their output.

Feature details

As part of the suggestion to sellers on next best actions, the system will guide the sellers on the best time to send an email to the customer. The seller would also have the ability to schedule the email to be sent at a particular time.

This functionality can improve the response rate from the customers and make the sellers more efficient.

Email schedule recommendations