Working with meetings
[This topic is pre-release documentation and is subject to change.]
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The Dynamics 365 assistant app for Microsoft Teams provides information about your daily meetings on your mobile device. This helps you to prepare for an upcoming meeting so that you can build a strong relationship with customers. These meetings display the list of participants who are external and not in your organization. The app displays meetings related to your current day and keeps you up to date by syncing in real time with your Office 365 account.
The meetings provide basic information such as subject, time and location, participants, regarding entities, and related entities.
To view more details, select and open the meeting. The Meeting preparation page opens with detailed information.
The meeting preparation page is typically divided into the following sections:
The meeting preparation section provides information on the subject, when the meeting is scheduled, and where the meeting is happening. This information is view-only. You cannot edit it in the app.
Participants are the customers and the organizer who are attending the meeting. You can see who will attend with the acceptance status such as accepted, tentative, and declined.
Add new customer contact
If any customers in the participant list are not in your contacts, you can add them to the contact list in the Dynamics 365 Sales organization. These contacts are displayed under the NEW CONTACT section.
Select the contact and the contact opens. At the bottom of the customer details page, select Add to Dynamics 365. The customer is added to the contact list in the Dynamics 365 Sales organization.
View details of a customer
To view more details about a customer, select the contact. The following details are displayed:
Contact information for the customer such as mobile number and business email.
Colleagues in your organization who know and can introduce you to this contact. To learn more, see How to get introduced to a lead.
Talking points to start a conversation with the added customer. To learn more, see Know conversation starters for your customers.
The regarding entity specifies what the meeting is about, such as opportunity, lead, contact, or account. When a meeting is attached to an entity, the meeting displays the timeline, insight, participant information, and corresponding related entities. Also, the regarding entity helps you to understand what the meeting is about, so you can come prepared with relevant information.
In the following image, you can see that the meeting is regarding an opportunity that has 10 orders of product... .
View regarding and related entities
To view more details about the regarding entities, select the entity. The details such as timeline activities and relevant cards are displayed along with related entities cards. Also, related entities are displayed if any related entities are attached to the regarding entity. You can swipe to view the related entities.
To view the entity in the Dynamics 365 assistant application, from the REGARDING section, select more options (…) and then select Open in Dynamics 365.
Add regarding entity
You can add a regarding entity to a meeting when no regarding entity is attached to it. When you add the regarding entity, its corresponding related entities are also added to the meeting.
Once you add a regarding entity, you cannot delete it. However, you can update the entity if you find the added entity is inappropriate.
To add a regarding entity, follow these steps:
On the meeting card, select Set regarding.
On the Meeting preparation page, under the REGARDING section, select Set regarding.
On the Set regarding page, select a regarding field from the list of entities.
The regarding entity is added to the meeting along with its corresponding related entities.
Update regarding entity
You can update the regarding entity when it no longer is relevant or there are changes to the meeting. To update the regarding entity, follow these steps:
Select and open the meeting. The Meeting preparation page opens with detailed information.
From the REGARDING section, select more options (…) and then select Change regarding record.
Activities timeline and insight cards
See a combined view of your interactions with customers across various channels, such as phone, email, or even social activities in the timeline that are related to the regarding entity. The timeline also shows any related notes or system posts. Also, cards are displayed below the timeline based on the related entities.
The timeline activities and cards are retrieved from your Dynamics 365 Sales organization for the selected regarding entity.
The following image is an example of an activity timeline for an opportunity regarding entity.