Important changes (deprecations) coming in PowerApps, Microsoft Flow, and model-driven apps in Dynamics 365

The announcements and deprecations described in this topic apply to PowerApps, Microsoft Flow, and model-driven apps in Dynamics 365 (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Marketing, Dynamics 365 Field Service, and Dynamics 365 Project Service Automation).

Administrators and IT professionals should use this information to prepare for future releases. This article was first published on June 27, 2017.

Important

“Deprecated” means we intend to remove the feature or capability from a future major release. The feature or capability will continue to work and is fully supported until it is officially removed. This deprecation notification can span a few years. After removal, the feature or capability will no longer work. We are notifying you now so you have sufficient time to plan and update your code before the feature or capability is removed.

Legacy web client is deprecated

As of September 2019, the legacy web client is deprecated. Customers must transition to Unified Interface before October 1, 2020. Microsoft will continue to provide support, security and other critical updates to the legacy web client until October 1, 2020 but won't release any additional functionality beyond what has already been announced.

On October 1, 2020, the legacy web client will no longer be available. Organizations should make the transition to the Unified Interface as soon as possible to take advantage of Microsoft’s ongoing investments in reliability, performance, and functionality.

In the coming months, for those that have not already made the transition, we will be sending reminders and scheduling updates to transition customers to Unified Interface prior to October 1, 2020. For further information and steps to make a smooth transition, view our helpful resources and community site:

Task flows are deprecated

Task flows are used to create a step-by-step data entry form for common tasks, such as after-meeting follow-ups.

Task flows are deprecated and will be removed by October 1, 2020. They will be replaced by the immersive experience for business process flows that is planned for release. More information: Business process flow immersive experiences

Process Dialogs are deprecated

You can use a process dialog to create an interactive step-by-step data entry form that requires user input to start and run to completion. When you start the dialog process, a wizard-like interface is presented; users make selections or enter data as they progress through each page of the wizard.

Process dialogs are deprecated and will be removed by October 1, 2020. Suggested replacement options include Business Process Flows or Canvas Apps. More information: Replace dialogs with business process flows or canvas apps

The legacy process-related attributes (such as StageId, and TraversedPath) on entities enabled for business process flows are now deprecated. The SetProcess action for business process flows is also deprecated. Manipulating these legacy process-related attributes for target entity records does not guarantee consistency of the business process flow state, and is not a supported scenario. The recommended way is to use the attributes of the business process flow entity. More information: Create, retrieve, update, and delete business process flow entity records

Some client APIs are deprecated

The following client APIs are deprecated to reorganize the Xrm client API object model to better align with the need of using the same client scripts without having to change them based on the context or the client (web client or the new Unified Interface) where they run. You should plan to use the new client APIs mentioned in the Replacement Client API column instead of the deprecated ones. The deprecated client APIs will continue to be available and supported until they are officially removed from a future major release. A public announcement here in the documentation, on the Dynamics 365 blog, and in many other places will be made at least six months before removal.

Deprecated Client API Replacement Client API Comments
Xrm.Page Forms: ExecutionContext.getFormContext
Commands: Send it as the PrimaryControl parameter
Use of the Xrm.Page object as a static access to the primary form context is still supported to maintain backward compatibility with the existing scripts. Based on the feedback, we understand that the usage of Xrm.Page is high, and it won’t be removed as soon as some other client API methods listed in this section. We encourage you to use the new way of getting form content where possible. More information: Client API form context
Although Xrm.Page is deprecated, parent.Xrm.Page will continue to work in case of HTML web resources embedded in forms as this is the only way to access the form context from the HTML web resource.
Xrm.Page.context Xrm.Utility.getGlobalContext Allows access to the global context without going through the form context.
Xrm.Page.context.getQueryStringParameters formContext.data.attributes The formContext.data.attributes API will make retrieval of non-entity bound data consistent across entity forms, metadata-driven dialogs, and task-based flows. The data will be a combination of custom values sent using the query string and what was specified in the parameters in the openForm method.
Xrm.Page.context.getTimeZoneOffsetMinutes globalContext.userSettings.getTimeZoneOffsetMinutes Moved to globalContext.userSettings
Xrm.Page.context.getUserId globalContext.userSettings.userId Moved to globalContext.userSettings
Xrm.Page.context.getUserLcid globalContext.userSetings.languageId Moved to globalContext.userSettings
Xrm.Page.context.getUserName globalContext.userSettings.userName Moved to globalContext.userSettings
Xrm.Page.context.getUserRoles globalContext.userSettings.securityRoles Moved to globalContext.userSettings
Xrm.Page.context.getIsAutoSaveEnabled globalContext.organizationSettings.isAutoSaveEnabled Moved to globalContext.organizationSettings
Xrm.Page.context.getOrgLcid globalContext.organizationSettings.languageId Moved to globalContext.organizationSettings
Xrm.Page.context.getOrgUniqueName globalContext.organizationSettings.uniqueName Moved to globalContext.organizationSettings
Xrm.Page.data.entity.getDataXml No change in the method, but use "typename" instead of type for lookup attributes.
GridRow.getData GridRow.data GridRow is essentially a form context. This change unifies the interface of GridRow with formContext.
GridRowData.getEntity GridRowData.entity GridRowData is form data. This change unifies the interface of GridRowData with formContextData.
Xrm.Mobile.offline Xrm.WebApi.offline Moved the offline-related methods under Xrm.WebApi.offline
parent.Xrm Earlier: An HTML web resource may interact with the Xrm.Page or Xrm.Utility objects within the form by using parent.Xrm.Page or parent.Xrm.Utility.
Now: parent.Xrm.* will work if the HTML web resource is loaded in a form container. It won't work for HTML web resources that are stand alone, or referenced from the site map or any other places.
addOnKeyPress Use a custom control
removeOnKeyPress Use a custom control
showAutoComplete Use a custom control and corresponding UI
hideAutoComplete Use a custom control and corresponding UI
Xrm.Utility.alertDialog Xrm.Navigation.openAlertDialog The new signature is consistent with other APIs (openForm) and takes a new set of parameters for flexibility.
Xrm.Utility.confirmDialog Xrm.Navigation.openConfirmDialog The new signature is consistent with other APIs (openForm) and takes a new set of parameters for flexibility.
Xrm.Utility.isActivityType Xrm.Utility.getEntityMetadata The isActivityType method is synchronous so it was suitable for ribbon rules. However, the replacement method, getEntityMetadata, is asynchronous, and is not suitable for ribbon rules.
Xrm.Utility.openEntityForm Xrm.Navigation.openForm Moving navigation actions to Xrm.Navigation
Xrm.Utility.openQuickCreate Xrm.Navigation.openForm Moving navigation actions to Xrm.Navigation
Xrm.Utility.openWebResource Xrm.Navigation.openWebResource Moving navigation actions to Xrm.Navigation
Note: This API returns VOID in Unified Interface.

For information about the new client APIs, see Apply business logic using client scripting in model-driven apps using JavaScript

EntityMetadata.IsInteractionCentricEnabled property is deprecated

All entities supported in the Unified Interface are now enabled for the interactive experience in the new Customer Service Hub app. This implies that the EntityMetadata.IsInteractionCentricEnabled property, which indicates whether an entity can be enabled for interactive experience, is no longer relevant. The corresponding setting for this property in the Customization tool, Enable for interactive experience, is removed, and the EntityMetadata.IsInteractionCentricEnabled property will be removed from the future version.

Voice of the Customer is deprecated

The Voice of the Customer solution is used to create and send surveys for collecting feedback.

As of July 1, 2019, the Voice of the Customer solution is deprecated. Users can create and distribute new surveys and collect responses from live surveys till July 1, 2020. Please read this blog post for more details.

A new solution, Microsoft Forms Pro, is generally available to capture customer feedback using surveys. Customers can learn more about Forms Pro here.

Dynamics 365 for Blackberry is deprecated

As of December 3, 2018, Microsoft Dynamics 365 for Blackberry App is deprecated and will be removed from the iOS App Store on October 31, 2019. The mobile app is currently available on the iOS App Store and is designed for Dynamics 365 customers that utilize Blackberry Mobile Application Management. See more details about the Dynamics 365 for Blackberry app here: Secure your mobile data with Microsoft Dynamics 365 for Good. After October 31, 2019, Microsoft Intune will be the only supported mobile application management solution for the Dynamics 365 for phones application.

Microsoft will continue to provide security and other critical updates to the Dynamics 365 for Blackberry App until October 31, 2019, but will not release any additional features or functionalities within the app. After October 31, 2019, the Dynamics 365 for Blackberry App will be removed from the App Store, and support will end.

What should you do?

If you are currently using the Dynamics 365 for Blackberry App together with Mobile Application Management for Blackberry, plan to migrate to Dynamics 365 for phones by October 31, 2019. We encourage you to migrate as soon as possible to take advantage of Microsoft’s ongoing investments in the reliability, performance, and functionality of the Dynamics 365 mobile app.

Service scheduling in Dynamics 365 Customer Service is deprecated

The existing service scheduling functionality is deprecated and will be removed in a future major release. The new scheduling experience, built atop Universal Resource Scheduling (URS), is now available on the Unified Interface.

Existing service scheduling users will be provided advance notice for a timebound migration to the new scheduling capabilities.

More information: Service Scheduling Guide

Usage of Parature knowledgebase as the knowledge management solution is deprecated

Usage of Parature knowledgebase as the knowledge management solution is deprecated. This feature is replaced by Knowledge Management features in Dynamics 365 Customer Service.

The Knowledge Solution setting in the Knowledge Base Management Settings dialog box, which provides a connection to Parature will be removed in a future major release.

Knowledge Base Management Settings dialog

Project Service Finder app is deprecated

The Project Service Finder App, available for use with Dynamics 365 Project Service Automation, is deprecated. The legacy application will be supported for associated legacy Project Service Automation releases in accordance with Microsoft’s Modern Lifecycle Policy. The functionality available through this app will be available in a future release of Dynamics 365 Project Service Automation application.

Contracts, Contract Line Items, and Contract Templates entities are deprecated

The Contracts, Contract Line Items, and Contract Templates entities are deprecated and will be removed in a future major release. This functionality has been replaced by entitlements in Dynamics 365 Customer Service.

Standard SLAs in Dynamics 365 Customer Service are deprecated

Standard service level agreements (SLA Type field is set to Standard) are deprecated and will be removed in a future major release. Standard SLAs are replaced by enhanced SLAs. More information: Enhanced service level agreements

Relationship Roles are deprecated

Relationship Roles (Settings > Business Management > Relationship Roles) are deprecated and will be removed in a future major release. This feature is replaced by Connection Roles. More information: Create connections to view relationships between records](https://docs.microsoft.com/previous-versions/dynamicscrm-2016/admins-customizers-dynamics-365/mt826690(v=crm.8)).

Mail Merge is deprecated

In Dynamics CRM 2016 (version 8.0), we introduced server-side document generation using Word and Excel templates. You can use these templates to provide standardized documents or customized data analysis for your organization.

Mail merge from previous versions is deprecated. This includes the mail-merge Word add-in as well as mail-merge templates (Settings > Templates > Mail Merge Templates).

More information: Create Word and Excel templates

Announcements are deprecated

Announcements (Settings > Administration > Announcements) are deprecated and will be removed in a future major release.

Ready-to-use business processes available through Add Ready to Use Business Processes setting are deprecated

Ready-to-use business processes available through the Add Ready-to-Use Business Processes setting (Settings > Data Management > Add Ready-to-Use Business Processes) are deprecated and will be removed in a future major release. You can find ready-to-use business processes on Microsoft App Source.

Silverlight (XAP) web resource is deprecated

The Silverlight (XAP) web resource is deprecated on the web client, and is not supported on the Unified Interface. Instead of Silverlight web resources, you must use custom controls created using the HTML web resources with HTML5 to create UI components to visualize and interact with data.

Past deprecations

For information on past deprecations, see: