Stay current with the latest news about your customers with the Company News Timeline

Gain valuable insights from the latest news about your customers on your phone or tablet. Staying on top of the news helps you stay ahead of your competition by showing you ways your customers can use your products or services right now. Install the Company News Timeline solution, which delivers relevant news from Bing News about your customers, and categorizes them in a useful feed inline while viewing your accounts.

Note

This solution is available globally for Dynamics 365 Customer Engagement (on-premises) or Common Data Service subscriptions but is available only in English at this time.

Install the solution for Customer Engagement

  1. Sign in to https://admin.microsoft.com with your Global Administrator credentials.

  2. Select Admin > Dynamics 365 for Customer Engagement.

  3. On the Manage all Dynamics 365 for Customer Engagement (online) instances page, select the instance to add the solution to.

  4. Select Solutions.

  5. Select the Company News Timeline solution, and then select Install. Proceed through Terms of service to accept the terms.

    The status for the solution changes to Installation pending. The status for the solution will change to Installed when complete. When the solution is ready, you can see the Company News Timeline on the Account, Contact, Lead, and Opportunity main forms in the mobile apps.

Note

When you install a solution, your Dynamics 365 Customer Engagement (on-premises) or Common Data Service site is taken offline in maintenance mode for a short time. We recommend you install the solution when it's least disruptive to users.

Privacy notice

When you enable the Company News and Social Timeline solution, Customer Data from the name, address, and industry fields of your account records will be sent to Bing (a consumer service). Therefore, Customer Data sent to Bing will be subject to Microsoft Privacy and Cookies. By installing this solution, you agree for this limited set of data to be sent to the Bing service. Data sent to Bing will be stripped of your company’s information and stored for diagnostics purposes. Note that you may uninstall the solution at any time to discontinue use of this functionality.