Contact Technical Support

Applies to Dynamics 365 (online), version 9.x
Applies to Dynamics 365 (online), version 8.x

New Dynamics 365 support center

On February 14, 2018, we introduced a new Help + support experience for admins to contact a Microsoft support representative for Dynamics 365 (online). The new process will help us improve your overall support experience and drive faster issue resolution.


  • Currently provided in English. We’re working to provide other languages soon.

  • You have one of the following Office 365 admin roles to enter support requests:

    • Global
    • Tenant
    • Service
    • Support
    • Billing
  • For the following support plans.

    • Subscription Support
    • Enhanced Support
    • Professional Direct Support

    Premier Support plan members can go to My Premier Online.
    Microsoft Partners or delegated admins can go to Partner Center.

Enter a support request through the new support center

  1. Go to

  2. Select + New support request.

    New support request

  3. Fill in your information, and then select Submit.

    Create a new support request

Your request will appear in the list of support requests.

List of support requests

You can check the status and edit your request on this page.

See also

Help and additional resources