How do I check my online service health?

Applies to Dynamics 365 for Customer Engagement apps version 9.x

You can quickly get a real-time status of your Customer Engagement apps and Office 365 services. The dashboard on the Office 365 Admin Center provides a comprehensive view of the service health of your online services. If users are having trouble signing in to Customer Engagement apps, check this page to see if there is a service outage.

View a snapshot of service health

Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials. You can see a quick snapshot of service health for some of your Office 365 services. Select Service health (from the menu: Health > Service health) to get more information on all your services.

Office 365 Admin Center service health dashboard

View Dynamics 365 for Customer Engagement apps (online) service health

Select an Office 365 service, such as Customer Engagement apps, to get detailed information on its service health status.

Office 365 Admin Center service issue

View service health history

Select View history in the upper-right corner to view the past 7 or the past 30 days of service.

Service health view history

Select an item to see service health status and details for that item.

Office 365 Admin Center service health history

View planned maintenance

Select the Message center on your home dashboard (from the menu: Health > Message center) to see if there are any scheduled events for your online service and to view other informative messages.

Office 365 Admin Center Message Center

View instance service health

If your company has multiple instances of Customer Engagement apps, you can see the health status for individual Customer Engagement instances in the Dynamics 365 admin center.

  1. Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials.

  2. Click Admin centers > Dynamics 365.

  3. Select the Service Health tab.

View health of individual instances

See also

Use the Organization Insights solution to view metrics about your instance
Preview feature: Use the Organization Insights dashboard to view metrics about your instance