How do I check my online service health?
Applies to Dynamics 365 for Customer Engagement apps version 9.x
You can quickly get a real-time status of your Customer Engagement apps and Office 365 services. The dashboard on the Microsoft 365 admin center provides a comprehensive view of the service health of your online services. If users are having trouble signing in to Customer Engagement apps, check this page to see if there is a service outage.
View a snapshot of service health
Browse to the Microsoft 365 admin center and sign in using Office 365 Global administrator credentials. You can see a quick snapshot of service health for some of your Office 365 services. Select Service health (from the menu: Health > Service health) to get more information on all your services.
View Dynamics 365 for Customer Engagement apps (online) service health
Select an Office 365 service, such as Customer Engagement apps, to get detailed information on its service health status.
View service health history
Select View history in the upper-right corner to view the past 7 or the past 30 days of service.
Select an item to see service health status and details for that item.
View planned maintenance
Select the Message center on your home dashboard (from the menu: Health > Message center) to see if there are any scheduled events for your online service and to view other informative messages.
View instance service health
If your company has multiple instances of Customer Engagement apps, you can see the health status for individual Customer Engagement instances in the Dynamics 365 admin center.
Browse to the Microsoft 365 admin center and sign in using Office 365 Global administrator credentials.
Click Admin centers > Dynamics 365.
Select the Service Health tab.