Getting started

This content also applies to the on-premises version.

Note

In some documentation we previously referred to Dynamics 365 (online) when we were talking more specifically about Dynamics 365 for Customer Engagement applications (apps). We have changed this in our current documentation so that it’s clear when we are referring to the collection of apps that include Sales, Customer Service, Marketing, Field Service, Project Service Automation, and their related services rather than the whole Dynamics 365 product family of applications and services, which includes Finance and Operations, Talent, Retail, and Business Central. You may still see “Dynamics 365 (online)” in some user interfaces (UI). Those strings refer to Dynamics 365 for Customer Engagement apps.

As a Customer Engagement administrator, you’ll find the information that you need here to get your organization started with Dynamics 365 for Customer Engagement apps.