Manage product catalog configuration
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Applies to Dynamics 365 for Customer Engagement apps version 9.x (on-premises)
Dynamics 365 for Customer Engagement apps offers a rich, easy to configure product catalog that will help your company sell products and services with greater efficiency. A sales operations manager will be able to create the product catalog with fewer SKUs, bundle product and service, as an attractive and cost effective offering, and define up-sell and cross-sell of products. In addition, the product catalog configuration data can be migrated across Customer Engagement apps systems. For example, after the product catalog configuration is fully tested on the test server, you can move the configuration data to the production environment, without having to recreate it. To migrate, you’ll be using the Configuration Migration Tool: Manage configuration data. As an administrator, you will be responsible for configuring and migrating the product catalog configuration data.
Configure product catalog
To configure the product catalog:
Go to Settings > Administration.
Choose System Settings, then choose the Sales tab.
In the Sales tab, set the appropriate values for the following settings and save the changes:
|Create products in active state||Select whether product records without a parent product family record are created in an
In the current release of Customer Engagement apps, by default, all the product records (product family, product, and bundle) are created in the
By default, its set to No in the new Customer Engagement apps installations, and set to Yes, for the upgrading systems.
|Allow selection of default price list for opportunity via inbuilt rule||Select whether the default price list for an opportunity is automatically selected based on the territory relationship for the price list and the current user who is creating the opportunity.
By default, it’s set to Yes.
|Maximum number of products in a bundle||Specify the maximum number of products that can be added in a bundle.|
|Use system pricing calculation||Select whether to use the Customer Engagement apps system pricing engine to calculate prices in opportunities, quotes, orders, and invoices or to use custom pricing.
In Dynamics 365 for Customer Engagement apps, you can choose to use custom pricing logic instead of the system pricing to calculate prices when you add products in opportunities, quotes, orders, and invoices. To use custom pricing, select No for this option. Additionally, you must register a plug-in on the
|Discount calculation method||Select whether you want to calculate discounts at the line-item level or at the per-unit level in each line item in an opportunity, quote, order, or invoice.
By default, it’s set to Line item.
|Maximum number of properties that are allowed for a product or bundle||Specify the maximum number of properties that can be associated with a product or bundle.
Product properties are added to a product family record, and all the child products and bundles under the product family inherit the properties added to the parent product family. The number specified in this setting comes into effect only when you publish a product or a bundle with the associated properties, and not at the time when you add the properties to a draft product family record.
Migrate product catalog configuration data
To migrate the product catalog configuration data, use the Configuration Migration Tool. For more information on how to use the tool, see: Manage configuration data.
You must select the following entities for migrating the product catalog configuration data:
Product Association (needed for bundles)
Product Relationship (not a mandatory entity, needed only for relationships)
Property Option Set Item
Notes (needed, if there are any notes for the product)
Price List Item
Territory (needed if there is a default price list configuration)
Connection (needed, if there is a default price list configuration)
Competitor (needed, if there are any competitors for product)
Sales Literature and Sales Literature Item (needed, if there is any sales literature for product)
Discount (not a mandatory entity, needed only for discounts when added to price lists)
Discount List (not a mandatory entity, needed only for discounts)
During product catalog configuration data transfer, you may see a schema validation warning, saying that the data transfer may be inconsistent. This is because you didn’t include the Entitlement entity and the Entitlement Template entity in the transfer. However, these entities are not required and you can disregard the warning. The product catalog configuration data will be migrated correctly.
Certain conditions and restrictions apply during migration:
Only active and retired products can be exported or imported.
If importing of a product record fails because of a missing dependency, the related property records are not imported. When importing the product hierarchy, if creation of a record fails because of a missing dependency, the record’s child hierarchy will not be imported.
If for exporting, you selected the product entity, without selecting other entities required for export, the product records are exported without the associated properties.
If for exporting, you select only the property entities (Property, Property Associations and Property Option Sets), without selecting the product entity, no data is exported.
For a product record, any new property created in the source system, will also be created in the target system, after the import.
For a product record, the source data will override any changes in the property that also exists in the target data, after the import.
For a product record, if a property exists in both systems, source and target, when the property is removed from the source system, it is not removed from the target system, after the import.