Stay current with the latest news about your customers with the Company News Timeline
Applies to Dynamics 365 for Customer Engagement apps version 9.x
Gain valuable insights from the latest news about your customers on your phone or tablet. Staying on top of the news helps you stay ahead of your competition by showing you ways your customers can use your products or services right now. Install the Company News Timeline solution, which delivers relevant news from Bing News about your customers, and categorizes them in a useful feed inline while viewing your accounts.
This solution is available globally for Dynamics 365 for Customer Engagement subscriptions but only available in English at this time.
This feature was introduced in Dynamics CRM Online 2016 Update 1.
Install the solution for Customer Engagement
Sign in to https://portal.office.com with your Global Administrator or Dynamics 365 for Customer Engagement System Administrator credentials.
Click Admin > Dynamics 365 for Customer Engagement.
On the Manage all Dynamics 365 for Customer Engagement (online) instances page, select the instance to add the solution to.
Select the Company News Timeline solution, and then click Install. Proceed through Terms of service to accept the terms.
The status for the solution changes to Installation pending. The status for the solution will change to Installed when the solution is ready. When the solution is ready, you can see the Company News Timeline on the Account, Contact, Lead, and Opportunity main forms in the mobile apps.
When you install a solution, your Customer Engagement site is taken offline in maintenance mode for a short time. We recommend you install the solution when it's least disruptive to users.
When you enable the Company News and Social Timeline solution, Customer Data from the name, address, and industry fields of your account records will be sent to Bing (a consumer service). Therefore, Customer Data sent to Bing will be subject to Microsoft Privacy and Cookies. By installing this solution, you agree for this limited set of data to be sent to the Bing service. Data sent to Bing will be stripped of your company’s information and stored for diagnostics purposes. Note that you may uninstall the solution at any time to discontinue use of this functionality.
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