Overview of Dynamics 365 Product Visualize

[This topic is pre-release documentation and is subject to change.]


  • A preview feature is a feature that is not complete, but is made available before it’s officially in a release so customers can get early access and provide feedback. Preview features aren’t meant for production use and may have limited or restricted functionality.
  • We expect changes to this feature, so you shouldn’t use it in production. Use it only in test and development environments.
  • Microsoft doesn't provide support for this preview feature. Microsoft Technical Support won't be able to help you with issues or questions. Preview features aren't meant for production use and are subject to a separate supplemental terms of use.

Dynamics 365 Product Visualize empowers salespersons to showcase large and highly customizable products in a real-world environment. This helps create a shared understanding between buyer and seller to accelerate complex sales processes. In industries like manufacturing, healthcare, and automotive, where products are often complex and highly configurable or simply too cumbersome to carry around, product visualization is key. It builds a buyer's confidence early in the sales process, so costly change orders are reduced, and customer satisfaction is higher.

To work with Product Visualize, Product Visualize Hub app must be set up by an administrator. A salesperson can then configure the Product Visualize Hub app to add products and create mixed-reality sessions. Multiple 3D models of a product can be added and shown to the customers. The mixed-reality sessions, products, and 3D models are then visible in the Dynamics 365 Product Visualize iOS app.

Using the Dynamics 365 Product Visualize iOS app, salespersons can show products to customers in their real-world environment. Spatial and configuration notes are all saved directly within the associated mixed reality session. Because sales tasks commonly involve more than just one individual, salespersons can leverage session content directly in Microsoft Teams to improve internal collaboration and deliver customer-oriented solutions that are critical to accelerating the sales process.

Dynamics 365 Product Visualize makes use of the widely available Graphics Library Transmission Format (glTF) to store model data. Many of the most popular 3D modeling products used by engineering and marketing teams already support this format, and several exporting tools can convert other file formats to glTF. The GLB format is the binary version of .glTF version 2.0, which can include textures.


Animated models are not fully supported.

See also

Requirements for setting up Dynamics 365 Product Visualize
Set up Product Visualize
Product Visualize Hub user guide
Product Visualize iOS app user guide