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Dataverse - Service Update 21103 Release Notes

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Service Update 21103 for Microsoft Dataverse 365 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 21103.
Update package Version number
Service Update 21103 for Microsoft Dataverse 9.2.0 9.2.0.21103.00140 (or higher)

To determine whether your organization had this update applied, check your Microsoft Dynamics 365 version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 21103 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Accessibility

  • When modifying the Document Management settings in the Sales Hub, the NVDA screen reader announced the SharePoint edit field as a "table."

Sales

  • Newly created opportunities were not opened when selecting the “Your changes were saved. View Record” toast notification.

Solutions

  • When scheduling a service activity in the Customer Service Hub, the activity had a "partially available" availability label in the Service Calendar.
  • When opening an existing case the Customer Service Team Member app, the Resolve Case command was available and the Close Case command was not present.
  • When modifying work hours using a custom repeat section, the modifications were not reflected in the Field Service app.*

Unified Interface

  • When opening an account entity in a side panel, the entity name in the form header was displayed with an incorrect font size.
  • When using an advanced filter in an opportunity entity, the filter results grid displayed an incorrect record count.
  • On mobile devices, entities that contained long names with several characters overlapped with the content within the Progress column value in the offline status tab.*
  • Some operations in option set fields could not be filtered.*
  • When a record was opened in a new tab, it did not display in the recent item panel.
  • On mobile devices, when selecting a date in the date picker control and clicking "set," the control closed and opened with a different date.*
  • On iOS, when selecting the far-left of a date/time form field in the date picker control, the date picker control did not appear and the form field became editable.*
  • When entering or editing any value in the primary contact lookup field of an account entity, the lookup field was unresponsive.*
  • In offline mode, when creating a note with a description in an account or contact entity, the Rich Text Editor commands were not visible in the Timeline note description.*
  • The System Setting dialog box was unresponsive when modifying session timeout settings for an organization.*
  • Failures occurred when loading grids within an environment while using Internet Explorer 11.*

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Platform Services

  • An error and timeouts occurred when emails tracked in queued mailboxes attempted to synchronize with Exchange mailboxes.*

Sales

  • An error occurred in the PDF export dialog box when exporting a PDF template from an account or quotes entity grid in the Sales Hub.*
  • An error occurred when uploading an image into an entity record template in the Sales Hub.*

Unified Interface

  • An error occurred when viewing run history for macros within agent experiences.

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