Microsoft Dataverse - Service Update 22055 Release Notes

Service Update 22055 for Dataverse 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 22055.
Update package Version number
Service Update 22055 for Dataverse 9.2.0 9.2.22055.00116

To determine whether your organization had this update applied, check your Dynamics version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 22055 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.


  • When closing an advanced lookup dialog in an activity entity, the Talkback narrator did not apply focus to the advance lookup button.
  • When zoom was set to 200%, a portion of the content in the subject tree was not visible within the service management settings.
  • When selecting the first subject in a subject tree and navigating to a previous control, keyboard focus was not applied to the previous control.
  • The Narrator and NVDA screen readers did not announce the label name for the "Record to create" drop down menu when modifying case settings in the Customer Service Hub.
  • When searching for a company name when creating a new contact using advanced lookup, focus was not applied to the previously selected record after closing advanced lookup.


  • In Sales Hub, when enabling SharePoint for an entity and uploading or creating a new document, the record count was not updated in the entity grid.

Unified Interface

  • There were no work stream details¬†within the record routing section in the Service Management section of the Customer Service Hub.
  • In the Sales Hub, when merging duplicate leads with different values for the status code, the status code field displayed the raw integer value rather than formatting the field.
  • When using the multi-session agent experience and using the table picker to open the grid page of an entity, the grid opened in the current tab.
  • Notes created within the Accounts grid while in offline mode did not appear in the entity timeline and rich text editor commands were not rendering when editing the note.
  • In the Field Service (Dynamics 365) mobile app on iOS devices while in offline mode, when adding data (text, image, video, or audio) in the timeline of a Booking entity, the data was reversed.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

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