Microsoft Dataverse - Service Update 22071 Release Notes

Article
09/28/2022

Service Update 22071 for Dataverse 9.2.0 is now available. This article describes the hotfixes and updates that are included in Service Update 22071.

Update package	Version number
Service Update 22071 for Dataverse 9.2.0	9.2.22071.00180

To determine whether your organization had this update applied, check your Dynamics version number. Click the gear icon in the upper-right corner, and then click About.

An (*) at the end of a fix statement denotes that this repair item was incorporated into multiple service update releases.

Service Update 22071 resolves the following issues:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Accessibility

When creating a new email signature in the Customer Service Hub, there were no visible accessibility instructions present for keyboard navigation users to access the row of formatting options in the Signature Editor.*
When zoom was set to 400%, menu options and other items in the swarm admin control were overlapped and not visible within the Dynamics 365 app.
When creating a new post in the timeline and modifying the font or font name, a portion of the Font name and font size options were not visible in an account entity.
When zoom was set to 400%, a portion of the options within the column editor dialog box was not visible and scrolling did not reveal the additional options within the column editor.
In the Customer Service Hub, text within a Customer Service Representative Dashboard graph was not completely visible when at 200% zoom.
The Narrator and NVDA screen readers did not announce the "selected" state when using the jump bar buttons in the active accounts dropdown menu within an account * entity.
When opening the Customer Service workspace and selecting anything within the inbox tab before the page finished loading, there was no data in the inbox.
When using keyboard navigation in Assigned Conversation section of the Customer Service workspace, the tooltip was not accessible.
The NVDA screen reader did not announce the name for "next" or "previous" button in the calendar control, within the Customer Service Hub.

Solutions

When creating a chat and opening the inbox panel, the chat side panel overlapped with the inbox grid content.
When creating a swarm and adding skills to the skill picker, only one skill was added to the swarm.
When adding skills to a swarm, the new skills were not visible until the swarm was refreshed.
When deleting skills within a swarm, the skills were not removed until the swarm was refreshed.
When a chat was in a waiting state, the refresh button was not visible within Omnichannel for Customer Service.
The skill picker was unresponsive when adding skills to a swarm, and the new skills were visible after clicking outside of the edit box.*

Unified Client

Activity tasks posted to the timeline did not display the user's profile image.
When the Global customer Help URL was set to use an email schema, the Help banner did not open the mailto link.
In the Omnichannel admin center, when viewing the Agent assessment trace menu, the total attempts value showed as '1' in the Assignment Trace even when there were multiple assignment attempts.
When a chat was accepted in Omnichannel for Customer Service, the available work items were not visible in the agent and supervisor dashboards.
When adding a duplicate contact entity within the preferred agent matrix (PAR) and performing a search, the duplicate contact was not visible.

Error Messages, Exceptions, and Failures

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.