Download and Install Best Practices Analyzer

Best Practices Analyzer support matrix and download location

The table provides where you can download Best Practices Analyzer for various versions of Unified Service Desk.

Scenario Description Unified Service Desk Download Location
Available through sample application package Best Practices Analyzer is part of Unified Service Desk – Web client sample application Unified Service Desk 4.1 Download
Scenario Description Unified Service Desk Download Location
Available through sample application package Best Practices Analyzer is part of Unified Service Desk – Web client sample application Unified Service Desk 4.0 Download
Scenario Description Unified Service Desk Download Location
Available through Best Practices Analyzer package Best Practices Analyzer is available as a download package Unified Service Desk 3.3
Unified Service Desk 3.2
Unified Service Desk 3.1
Unified Service Desk 3.0
Unified Service Desk 2.2
Download

Install Best Practices Analyzer

Before you can install and deploy Best Practices Analyzer, you must download Best Practices Analyzer package specific to your Unified Service Desk version. More information: Download Best Practices Analyzer

Download Best Practices Analyzer

Best Practices Analyzer for Unified Service Desk 4.1

Best Practices Analyzer for Unified Service Desk 4.1 is available in Unified Service Desk Web Client sample package.

You can deploy a Unified Service Desk Best Practices Analyzer sample package using Package Deployer. More information: Deploy sample Unified Service Desk applications using Package Deployer

Best Practices Analyzer for Unified Service Desk 4.0

Best Practices Analyzer for Unified Service Desk 4.0 is available in Unified Service Desk Web Client sample package.

You can deploy a Unified Service Desk Best Practices Analyzer sample package using Package Deployer. More information: Deploy sample Unified Service Desk applications using Package Deployer.

Best Practices Analyzer for Unified Service Desk 3.3 or lower version

Best Practices Analyzer for Unified Service Desk 3.3 or lower versions is available as a separate download package.

Download the sample zip package for Unified Service Desk 3.3 or lower versions and extract the package. After extracting the zip package, you can see the following:

  • BestPracticesAnalyzerPackage folder
  • Microsoft.Crm.UnifiedServiceDesk.Packages.BestPracticesAnalyzerPackage.dll file

Copy the folder and .dll file, and paste in your PkgConfig folder. After copying the folder and .dll file, deploy the Unified Service Desk Best Practices Analyzer sample package using Package Deployer.

After deploying the sample package using Package Deployer, perform the walkthrough to configure the Best Practices Analyzer in your agent application. More information: Walkthrough: Configure Best Practices Analyzer

Note

The Best Practices Analyzer support is available until Unified Service Desk 2.2

See also

Analyze best practices in Unified Service Desk

Walkthrough: Configure Best Practices Analyzer

Read Best Practices Analyzer report

List of rule categories and parameters

System configurations

Internet Explorer settings

Unified Service Desk configurations