Redefining Workforce Engagement with Contact Center AI

Microsoft Ignite March 2021

March 3, 2021 | 10:00 PM - 10:30 PM UTC in Startups / Featured Sessions

Speakers: Swapnil Jain, Jeffrey Ma

The new world of work has changed everything. Tune into this session to learn more about how Contact Center AI is shaping the future of customer service and workforce engagement by enabling more efficient processes, deeper sentiment insights, data-driven agent evaluations, and augmented coaching workflows. See how top brands fuel the future of employee and customer experience management.

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