Eligible Services and Plans

When you purchase any of the Microsoft 365 services, FastTrack Specialists provide guidance for you to onboard to Microsoft 365 and start making use of them.

Important

You must purchase at least 150 licenses from the listed eligible plans to receive FastTrack services.

You can get help through the Microsoft 365 admin center or the FastTrack site.

To get help through the Microsoft 365 admin center, your admin signs into the admin center and then clicks the Need help? widget.

To get help through the FastTrack site:

  1. Sign in to the FastTrack site.
  2. Select Services.
  3. Complete the Request for Assistance with Microsoft 365 form.

    Note

    If you have a partner listed in your Office 365 tenant, you won't see this option. Please consult your partner for assistance.

Partners can also get help through the FastTrack site on behalf of a customer. To do so:

  1. Sign in to the FastTrack site.
  2. Select My Customers.
  3. Search for your customer or select them from your customer list.
  4. Select Services.
  5. Complete the Request for Assistance with Microsoft 365 form.

You can also ask for FastTrack Center help from the FastTrack site in the list of available services for your tenant.

Note

Your on-premises environment must pass the FastTrack Center checks before FastTrack Specialists can offer any guidance.

Eligible services

FastTrack Center provides assistance for the following services:

  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Teams
  • Skype for Business Online
  • Power BI
  • Project Online
  • Yammer Enterprise
  • Office 365 ProPlus
  • Microsoft StaffHub
  • Windows 10
  • Azure Active Directory Premium
  • Azure Information Protection
  • Microsoft Intune

Eligible Microsoft 365 plans

Microsoft 365 Enterprise

  • Microsoft 365 E3*
  • Microsoft 365 E5*
  • Microsoft 365 E5 Security*
  • Microsoft 365 Business*

Microsoft 365 Education

  • Microsoft 365 A3*
  • Microsoft 365 A5*

Eligible Office 365 plans

Office 365 Enterprise

  • Office 365 Enterprise E1
  • Office 365 Enterprise E3
  • Office 365 Enterprise E4
  • Office 365 Enterprise E5
  • Office 365 Enterprise F1
  • Office 365 US Government G1**
  • Office 365 US Government G3**
  • Office 365 US Government G4**
  • Office 365 US Government G5**
  • Office 365 US Government F1**
  • Office 365 ProPlus

Office 365 Business

  • Office 365 Business
  • Office 365 Business Essentials
  • Office 365 Business Premium

Office 365 Education

  • Office 365 A3
  • Office 365 A5

Exchange Online

  • Exchange Online Plan 1
  • Exchange Online Plan 2
  • Exchange Online Kiosk
  • Exchange Online Protection
  • Office 365 Advanced Threat Protection

Project Online

  • Project Online Essentials
  • Project Online Professional
  • Project Online Premium

SharePoint Online

  • SharePoint Online Plan 1
  • SharePoint Online Plan 2

OneDrive for Business

  • OneDrive for Business with Office
  • OneDrive for Business Plan 1
  • OneDrive for Business Plan 2

Skype for Business Online

  • Phone System***
  • Calling Plan***
  • Audio Conferencing***
  • Skype for Business Online Plan 1
  • Skype for Business Online Plan 2

Yammer

  • Yammer Enterprise

*Available only for FastTrack-eligible cloud services and features described in this benefit description.

**For more information on the FastTrack Benefit for the US Government, see Office 365 US Government.

***Can be used for both Skype for Business Online and Microsoft Teams licensed users. Requires qualifying purchase of Skype for Business or Microsoft Teams.

Note

Eligibility for the FastTrack Center Benefit is based on purchase of paid licenses for the previously mentioned eligible plans.

For more information, see FastTrack Center Benefit for Office 365.

Eligible Enterprise Mobility + Security plans

Plan Eligibility details
Enterprise Mobility + Security (EMS) in E3 or E5 Available for cloud services that are eligible for FastTrack benefits. Otherwise this is routed to a FastTrack Specialist or for partner referral.
Microsoft Azure Active Directory Premium Eligible if purchased as a standalone plan or as part of E3 or E5.
Microsoft Azure Information Protection Available for P2, as part of E5, or as a standalone plan. Available for cloud services that are eligible for FastTrack benefits. For cloud services P1, FastTrack shares the self-deployment guide.
Microsoft Intune Eligible if purchased as a standalone plan or as part of E3 or E5.
Cloud Attach Eligible if purchased as a standalone plan or as part of E3 or E5.
Microsoft Intune for Education Eligible if purchased as a standalone plan or as part of A3 or A5.
Microsoft Advanced Threat Protection Limited. Eligible only if purchased as a standalone plan. To do this, go to the Microsoft 365 FastTrack portal.
Microsoft Advanced Threat Analytics Limited. Eligible only if purchased as a standalone plan. To do this, go to the Microsoft 365 FastTrack portal.
Microsoft Cloud App Security Limited. Eligible only if purchased as a standalone plan. To do this, go to the Microsoft 365 FastTrack portal.

For more information, see FastTrack Center Benefit for Enterprise Mobility + Security.

Eligible Windows 10 plans

Windows Enterprise

  • Windows 10 E3
  • Windows 10 E5
  • Windows 10 Enterprise with Software Assurance

Windows Education

  • Windows 10 A3
  • Windows 10 A5

For more information, see FastTrack Center Benefit for Windows 10.

Note

There’s no minimum licensing requirement for commercial independent software vendors (ISVs) building Windows 10 apps. All app requests must be targeting a Windows 10 or Office 365 ProPlus version that’s currently within the mainstream servicing window.

Ineligible plans

Plans not eligible for FastTrack services include (but aren't limited to):

Plan Details
Exchange Online Archiving FastTrack guidance for this plan is available when obtained through an eligible plan, like Enterprise E3 and E5.
Office 365 operated by 21Vianet For more information on the FastTrack Benefit for Office 365 operated by 21Vianet, contact 21Vianet support.
Microsoft Office 365 Dedicated and ITAR/Federal Plans
No-cost plans (like Office 365 A1 or the student use benefit plan)

FastTrack Center additional benefit eligibility

Customers who purchase at least 20,000 licenses for an Office 365 tenant are eligible for additional services from the FastTrack Center. For more information, see Appendix B - FastTrack Center Additional Benefit.