Windows 10

FastTrack provides Windows 10 deployment guidance to help you for upgrade from Windows 7 Professional and Windows 8.1 Professional to Windows 10 Enterprise. You work with FastTrack Specialists to:

  • Deploy Windows 10 Enterprise using Microsoft System Center Configuration Manager or Microsoft 365.
  • Deploy Office 365 ProPlus.
  • Update Windows 10 Enterprise and Office 365 ProPlus using System Center Configuration Manager or Microsoft 365.

Note

FastTrack provides customers with a recommended approach, guidance, and best practices engineered to deliver quick and predictable outcomes. If you choose to deploy outside of this guidance, your experience may be impacted. Guidance is defined as a combination of verbal and written assistance. When FastTrack Specialists provide guidance, FastTrack personnel can’t act on your behalf. You can use FastTrack services for qualifying plans as long as your subscription is current.

The following table lists roles and responsibilities for the process.

Role
Responsibility
FastTrack Specialist
Provides all deployment and update services remotely.
Assists you remotely by using a combination of tools and published documentation.
Works directly with you or your representative.
FastTrack Center
Provides guidance to plan and deploy Windows 10 Enterprise.
Provides assistance and is available during normal business hours for a given region.
Provides assistance in Traditional Chinese and Simplified Chinese (resources speak Mandarin only), English, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Spanish, Thai, and Vietnamese.

You can get help through the Microsoft 365 admin center or the FastTrack site. To sign in, you must have an active work or school account (organizational ID or Azure Active Directory ID) on an active tenant.

To get help through the FastTrack site:

  1. Sign in to the FastTrack site.
  2. Select Services.
  3. Complete the Request for Assistance with Microsoft 365 form.

Partners can also get help through the FastTrack site on behalf of a customer. To do so:

  1. Sign in to the FastTrack site.
  2. Select My Customers.
  3. Search for your customer or select them from your customer list.
  4. Select Services.
  5. Select the Request for Assistance with Microsoft 365 form.
  6. Select the Windows 10 product option and complete the form.