How to configure the Microsoft Intune Company Portal app

The Microsoft Intune company portal is where users access company data and can do common tasks like enrolling devices, installing apps, and locating information for assistance from your IT department. Additionally, the company portal app allows user to securely access company resources. The company portal app provides several different pages, such as Home, Apps, App details, Devices, and Device details. To quickly find apps within the Company Portal, you can filter the apps on the Apps page.

Important

To support Google’s Firebase Cloud Messaging (FCM), you must update your Android Company Portal app to the latest version. For more information, see What's New - Update your Android Company Portal app to the latest version.

Tip

When you customize the Company Portal, the configurations apply to both the Company Portal website and Company Portal apps. Note that users must have an Intune license assigned to access the Company Portal website.

By customizing the Company Portal, you will help provide a familiar and helpful experience for your end users. To do this, in the Intune portal, select Client apps > Branding and customization, and then configure the required settings.

When a user is installing an iOS application from the Company Portal they will receive a prompt. This occurs when the iOS app is linked to the app store, linked to a volume-purchase program (VPP), or linked to a line-of-business (LOB) app. The prompt allows the users to accept the action or allow management of the app. The prompt will display your company name, or when your company name is unavailable, Company Portal will be displayed.

Note

If you are using Azure Government, app logs are offered to the end user to decide how they will share when they initiate the process to get help with an issue. However, if you are not using Azure Government, the Company Portal for Windows 10 will send app logs directly to Microsoft when the user initiates the process to get help with an issue. Sending the app logs to Microsoft will make it easier to troubleshoot and resolve issues.

Company information and privacy statement

The company name is displayed as the Company Portal title. The privacy statement is displayed when a user clicks on the privacy link.

Field name Max length More information
Company name 40 This name is displayed as the title of the Company Portal and appears as text throughout the Intune user experience.
Privacy statement URL 79 You can specify your own company privacy statement that appears when users click the privacy links from the Company Portal. You must enter a valid URL in the format <https://www.contoso.com>.

Note

Consistent with Microsoft and Apple policy, we do not sell any data collected by our service to any third parties for any reason.

Support information

Enter your company's support information to provide your employee with a contact for Intune-related questions.

Field name Max length More information
Contact name 40 This name is displayed on the Help and Support page.
Phone number 20 This contact number is displayed on the Help and Support page to enable employees to contact you for support.
Email address 40 This contact address is displayed on the Help and Support page. You must enter a valid email address in the format alias@domainname.com.
Website name 40 This name is the friendly name that is displayed for the URL to the support website. If you specify a support website URL and no friendly name, then Go to IT website is displayed on the Help and Support page in the Company Portal.
Website URL 150 If you have a support website that you want your users to use, specify the URL here. The URL must be in the format https://www.contoso.com. If you don't specify a URL, nothing is displayed for the support website on the Help and Support page in the Company Portal.
Additional information 120 Displayed on the Help and Support page.

Company identity branding customization

You can customize your Company Portal with your company logo, company name, theme color and background.

Theme color and logo in the Company Portal

Apply a theme color to the Company Portal. Select a standard color or enter a six-digit hex code for a custom color.

Field name More information
Select a standard color or enter a six-digit hex code Choose Standard to visually select a color. Choose Custom to select a specific color based on a hex code value.
Choose theme color Select a theme color to apply to the Company Portal. You can choose from a standard color, or enter a specific hex code.
Display Select whether to display the Company logo and name, the Company logo only, or the Company name only.
Upload your company logo You can upload your company logo to show in your Company Portal. Note the text color is automatically chosen to provide the highest level of contrast. For the best appearance, upload a logo with a transparent background.

  • Max image size: 400px x 400px
  • Maximum file size: 750KB
  • File type: PNG, JPG, or JPEG

After you upload the logo, the preview area will show the logo with the theme color. If you chose to display your company name, it will be shown in black or white in the Company Portal, and it will be chosen automatically to provide the highest level of contrast based on your theme color. The preview area on the screen will not show your company’s name.

Logo to use on white or light backgrounds

Choose a logo that will look best on white or light backgrounds.

Field name More information
Upload your logo This option is available if you have chosen to show the company logo. For the best appearance, upload a logo with a transparent background.

  • Max image size: 400px x 400px
  • Maximum file size: 750KB
  • File type: PNG, JPG, or JPEG

Brand image for Company Portal

Display a brand image that reflects your company brand. After you save your changes, you can choose Preview your settings in the Intune Web Portal at the top of the blade to see how your configurations will look. Note that you will only be able to preview brand image on an iOS device and not the Intune Web Portal.

Field name More information
Upload your brand image This option allows you to display a brand image. On the iOS Company Portal, it shows as a background image on the user's profile page.

  • Recommended image width: Greater than 1125px (required to be at least 650 px)
  • Max image size: 1.3 MB
  • File type: PNG, JPG, or JPEG

The right brand image can enhance the user’s trust in Company Portal by presenting a strong sense of your company’s brand. Here are some tips you may want to consider for acquiring, choosing, and optimizing the image for Company Portal.

  • Reach out to your marketing or art department. They may already have an approved set of brand images. They may also be able to help you optimize images as needed.

  • Consider both landscape and portrait composition. The image should have sufficient background surrounding the focal point. The image may be cropped differently based on device size, orientation, and platform.

  • Avoid using a generic, stock image. The image should reflect your company’s brand and feel familiar to users. If you don’t have one, it’s better to not use one than use a generic one that has no meaning to your user.

  • Remove unnecessary metadata. Image file can come with metadata such as camera profile, geo location, title, caption, and so on. Use an image optimization tool to strip out this information to maintain quality while meeting file size limit.

After a brand image is added or changed in Intune, the end user may not see the change on iOS devices until the Company Portal has recognized the change on start up, and then has been restarted to display the brand image.

Brand image examples

The following image shows an example iPad branding image:

Screenshot of example iPhone branding image

The following image shows an example iPhone branding image:

Screenshot of example iPad branding image

Privacy statement customization

You can customize the privacy statement that appears for your organization on managed iOS devices. This message lists the items that your organization can't see or do on managed iOS devices.

Under Company Portal customization > Device management and privacy message, you can:

  • Accept the Default to use the list as shown, or
  • Choose Custom to customize the the list of items that your organization can’t see or do on managed iOS devices. You can use markdown to add bullets, bolding, italics, and links.

Windows Company Portal keyboard shortcuts

End users can trigger navigation, app, and device actions in the Windows Company Portal using keyboard shortcuts (accelerators).

The following keyboard shortcuts are available in the Windows Company Portal app.

Area Description Keyboard shortcut
Navigation menu Navigation Alt+M
Home Alt+H
All apps Alt+A
Installed apps Alt+I
Send feedback Alt+F
My profile Alt+U
Settings Alt+T
Home - Device tile Rename F2
Remove Ctrl+D or Delete
Check access Ctrl+M or F9
Device details Rename F2
Remove Ctrl+D or Delete
Check access Ctrl+M or F9
App details Install Ctrl+I
Devices Available Ctrl+D

End users will also be able to see the available shortcuts in the Windows Company Portal app.

Screenshot of the available shortcuts in the Windows Company Portal

User self-service device actions from the Company Portal

Users can perform actions on their local or remote devices via the Company Portal app or Website. The actions that a user can perform varies based on device platform and configuration. In all cases, the remote device actions can only be performed by device’s Primary User.

  • Retire – Removes the device from Intune Management. In the company portal app and website, this shows as Remove.
  • Wipe – This action initiates a device reset. In the company portal website this is shown as Reset, or Factory Reset in the iOS Company Portal App.
  • Rename – This action changes the device name that the user can see in the Company Portal. It does not change the local device name, only the listing in the Company Portal.
  • Sync – This action initiates a device check-in with the Intune service. This shows as Check Status in the Company Portal.
  • Remote Lock – This locks the device, requiring a PIN to unlock it.
  • Reset Passcode – This action is used to reset device passcode. On iOS devices the passcode will be removed and the end user will be required to enter a new code in settings. On supported Android devices, a new passcode is generated by Intune and temporarily displayed in the Company Portal.
  • Key Recovery – This action is used to recover an Encryption key for encrypted devices.

Self Service Actions

Some platforms and configurations do not allow self-service device actions. This table below provides further details about self service actions:

Platform Retire Wipe Rename(4) Sync Remote Lock Reset Passcode Key Recovery
Windows 10(3) Available(1) Available Available Available Windows Phone only Windows Phone only NA
iOS(3) Available Available Available Available Available Available NA
MacOS(3)(5) Available NA Available Available Available NA Available(2)
Android(3) Available(7) Available(7) Available Available Available Available(6) NA

(1) Retire is always blocked on Azure AD Joined Windows devices.
(2) Key Recovery for MacOS is only available via the Web Portal.
(3) All remote actions are disabled if using a Device Enrollment Manager enrollment.
(4) Rename only changes the device name in the Company Portal App or website, not on the device.
(5) Remote Wipe is not available on MacOS devices.
(6) Passcode reset is not supported on some Android and Android Enterprise configurations. For more information, see Reset or remove a device passcode in Intune.
(7) Retire and Wipe is not available on Android Enterprise Device Owner scenarios (COPE, COBO, COSU).

Next steps