Create your first chatbot

Completed

To create chatbots (also referred to as bots), first install the Power Virtual Agents app in Microsoft Teams. Power Virtual Agents allows you to:

  • Create and edit chatbots.

  • Test the chatbot to see how well it works.

  • Publish the chatbot to your team or organization.

  • Review the bot's performance over time, note the questions that are asked, and assess how well it's answering questions.

To install Power Virtual Agents for Teams:

  1. Open Teams and then select Apps from the left navigation bar.

  2. Enter Power Virtual Agents in the search box and then select it from the search results.

    Screenshot of the Apps feature in Teams with Power Virtual Agents search.

  3. Select Add to install the Power Virtual Agents app in Teams.

Note

Pin the Power Virtual Agents app in Teams for easier access. Select the app by selecting the ellipsis (...) and then selecting Power Virtual Agents. Right-click the Power Virtual Agents icon and select Pin.

Screenshot of the Pin feature for Power Virtual Agents.

Create a new chatbot

To create a new chatbot, follow these steps:

  1. Open the Power Virtual Agents for Teams app.

  2. Select Start now.

  3. Select the team to own and manage your chatbot from the drop-down list and then select Continue.

    When you're creating a new chatbot, team owners and the bot creator have read/write access by default. Team members only have read access to the chatbot.

    If this is your first time creating a chatbot or Power Apps application in the team, you'll receive a notification that the process will be slightly longer than usual while the system sets up. Select Close to continue and then wait a few minutes for Teams to notify you that the chatbot is ready. After setup has been completed, open the notification under Activity and then select Next.

    Screenshot of the setup is complete notification.

  4. Provide a Name and select the Language for the chatbot. For this example, use Event Contacts for the name. After you have set the chatbot's language, it can't be changed.

  5. Select Create to complete creating a new chatbot.

From the Power Virtual Agents editor, you can manage topics, edit and test your chatbot, and then publish it to the rest of the team or the entire organization. Topics are how chatbot conversations transpire and they're covered in the next section.

Screenshot of the test bot, edit, and manage topics features.