Check your knowledge

  • 8 minutes

Answer the following questions to see what you've learned.

1.

You've been asked to configure smart assist for your organization. The company wants smart assist to display related knowledge articles to agents while they work with customers. Which of the following features should you enable that ensures that agents can see knowledge articles that Smart Assist suggests in the Omnichannel for Customer Service user interface?

2.

You recently configured smart assist for your organization. Smart assist is being used to display related knowledge articles to agents while they work with customers. Agents are reporting that they're seeing article suggestions as intended when with chat channels, but not when they're working with SMS channels. What is the likely reason for this issue?

3.

You recently created a chat channel that you're ready to deploy to your organization's existing Dynamics 365 portal. Where do you need to go in your Dynamics 365 portal app to deploy the necessary code for the chat widget to be embedded in the portal site?

4.

You're getting ready to create a new chat channel that is accessible to customers through an external site. Which of the following items is required for you to create and deploy a chat channel?