Summary
In this module, you have learned about using Dynamics 365 Customer Voice to gather customer service feedback for an organization. Additionally, you learned how to create a project by using the support template that is provided in Customer Voice and how to customize email templates by using variables from the survey. To be certain that feedback is collected at the point of the resolution of a support incident, you now have the tools to configure Power Automate to trigger the sending of an email when a case is closed in Dynamics 365 Customer Service.
For organizations that use Omnichannel for Customer Service, the ability to create surveys in Dynamics 365 Customer Voice to use in various communication channels is an option. You can now apply these learnings to future considerations when gathering customer service feedback.