Introduction
Dynamics 365 Field Service helps organizations more effectively manage the schedule of their mobile workforce while ensuring that all customers are provided quality service by qualified resources. Dispatchers can use the scheduling capabilities of Dynamics 365 Field Service to identify qualified resources with availability to perform services.
This module introduces the scheduling capabilities available in Dynamics 365 Field Service, and how organizations can use it to manage their mobile workforce. Additionally, it explains how asset management works in Dynamics 365 Field Service and how it can be used with the Connected Field Service solution.
Upon completion of this module, you'll be able to:
Describe the schedule capabilities available in Dynamics 365 Field Service
Schedule qualified resources
Describe asset management capabilities
Explain the relationship between Customer Assets and Connected Field Service