Knowledge check

  • 5 minutes

Choose the best response for each of the questions below. Then select Check your answers.

Check your knowledge

1.

You're an IT Support Professional for Contoso's business applications. A home-based user has requested support with an application. You tell the user to launch Quick Assist. Which of the following items is an option the user will have?

2.

Northwind Traders wants its IT Support staff to be able to take control of a computer to troubleshoot and perform maintenance tasks without having to physically travel to the problematic machine. Northwinds wants to limit its IT Support staff to troubleshoot remote computers, but not telecommute or access files or folders. Which service that's bundled with Windows provides this functionality?

3.

Contoso recently purchased a new PC for use by its Sales team. Each Sales team member will be able to access the PC remotely from their laptops. Contoso's Desktop Administrator joined the new PC to Microsoft Entra ID. What additional configuration is needed so that Sales staff can access it remotely from their own PCs?

4.

As the Desktop Administrator for World Wide Importers, you're interested in a Windows 10 or later tool that will enable you to manage the company's servers. You also want to use a subset of the Server Manager features to manage Windows client PCs. For example, you want to display resources and resource utilization, manage certificates and devices, configure local users and groups, and edit the registry. Which tool in Windows 10 or later provides this combination of server and client management functionality?

5.

Tom is an IT Support Professional for Fabrikam. One of the users that Tom supports isn't able to make a remote desktop connection to a Windows 10 computer. The user keeps receiving an Access Denied error. Tom must confirm whether the user's account has permissions to make a remote desktop connection. Which security group on the Windows 10 computer is the best choice for Tom to set the user's account to be a member of?