Explore distributed order management (DOM)


To help improve the customer experience, retailers must have visibility into their inventory in real time, across all their channels. A single, holistic view of all the inventory can help optimize order fulfillment, allocation, and distribution. Therefore, adopting and implementing a distributed order management (DOM) system is becoming more imperative for retailers.

DOM optimizes order fulfillment across a complex network of systems and processes. It relies on a single, global view of inventory across the whole organization to intelligently manage orders, so they are fulfilled accurately and in a more cost-effective manner. By improving the efficiency of a retailer's supply chain, DOM helps the retailer better meet customer expectations.

The following illustration shows the lifecycle of a sales order in a DOM system.

Sales order lifecycle in the context of DOM. Order sources such as e-Commerce, call centers, mobile commerce, kiosks, and brick and mortar stores are connected to an Order Management System. The DOM optimizes order fulfillment using profiles which are processed, leading to a fulfillment plan. The orders are then reviewed and approved and sent to fulfillment in the order management system. If an exception appears, the flow returns to the DOM.

Organizations consider multiple cost components to determine the optimal location to fulfill an order from. Some of these cost components are shipping cost, handling cost, and packaging cost. A combination of these costs is calculated to determine the fulfillment location.

The cost configuration feature lets retailers define and configure additional cost components that will be calculated and factored in to determine the optimal location to fulfill order lines from.

When cost components are configured, the DOM solver uses only those cost definitions to determine the optimal location for order fulfillment.

Here are some things to consider when you use the DOM feature:

  • Currently, DOM looks only at sales orders that are created from commerce channels.
  • Microsoft hasn't tested DOM with advanced warehouse management features. Customers and partners must be careful to determine whether DOM is compatible with the advanced warehouse management capabilities and processes that are relevant to them.
  • DOM is available only on the cloud version of Commerce.