Knowledge check

  • 5 minutes

Choose the best response for each of the questions below. Then select Check your answers.

Check your knowledge

1.

As the Desktop Administrator for Northwind Traders, Patti Fernandez is troubleshooting issues with a user's laptop. As part of her initial troubleshooting, Patti reviewed device-related events in Event Viewer. As a best practice, what's the second step that Patti should complete during this initial troubleshooting?

2.

Which Windows tool is typically the starting point for troubleshooting hardware failures?

3.

You're troubleshooting a problem with a peripheral wireless device. The problem doesn't appear to be with the actual device itself. When this situation occurs, what is often the source of the problem?

4.

As the Desktop Administrator for Tailspin Toys, Alan Deyoung wants to identify hardware-failure trends so that he can be more proactive when managing devices. This will enable him to identify devices that suffer periodic failures, and replace them before they fail irreversibly. Which Windows tool should Alan use to gather this information?

5.

As the Desktop Administrator for Fabrikam, Holly Spencer installed a SCSI hard disk drive to one of the company's laptops. Windows selected a generic SCSI driver for the disk drive, but this resulted in limited device functionality and slower read/write performance. Why would Windows have selected a generic SCSI driver for the disk drive?