Summary
Users perform work on various device platforms. In addition to the end user's decision factors, these choices affect how they're to be supported in an organizational environment. While user flexibility often improves productivity, an organization has to be able to support these choices. They types of apps the device can support or the hardware itself are factors when being able to effectively troubleshoot. The method of how the device accesses network resources, such as whether the device is domain-joined, and if they'll use a VPN, are examples of decisions that affect an IT Department's capacity to effectively support its users. Adopting common troubleshooting methodologies will help in efficiently identifying, routing and resolving issues that arise.