Summary and knowledge check

  • 5 minutes

Customer Lockbox supports requests to access data in Exchange Online, SharePoint Online, and OneDrive for Business when Microsoft engineers need to access customer content to determine root cause and fix an issue. Customer Lockbox requires the engineer to request access from the customer as a final step in the approval workflow. This gives organizations the option to approve or deny these requests and provide direct-access control to the customer.

Now that you have completed this module, you should be able to:

  • Describe the Customer Lockbox workflow.
  • Explain how to approve or deny a Customer Lockbox request.
  • Explain how you can audit actions performed by Microsoft engineers when access requests are approved.

Check your knowledge

1.

When a Customer Lockbox request is approved by the organization, what is the maximum period for access permissions granted to the Microsoft engineer?

2.

How long does the designated approver at the customer organization have to respond to a Customer Lockbox request after it is issued?

3.

If you approve access via the Customer Lockbox system, the Microsoft engineer has the following access: