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Summary and knowledge check

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In this module, you learned the basic structure of the service adoption framework, and the key knowledge areas required to successfully deploy and drive adoption for your service.

Check your knowledge

1.

'Service adoption' refers to the ability to do which of the following?

Successfully deploy new services across your entire organization.

Deliver detailed training programs to support the adoption of new technology.

Drive the healthy usage of the business and technical capabilities of a service by employees.

Gain executive support to fund projects to deploy new capabilities in your organization.

2.

For a successful project, a Service Adoption Specialist must keep in balance which of the following?

Healthy usage of technology

Relevant business process improvements

Listen to feedback from employees

All of the above.

3.

Which individual item is NOT a part of the marketing communications area for Service Adoption Specialists?

Key messages for employee campaigns.

Resolving help desk issues.

Editing or creating digital posters.

Setting office hour schedules.

4.

Breaking down the service adoption Framework into three phases achieves which outcome?

Makes it easier to understand for IT and change managers.

Allows for different business units or regions to adopt services at different rates.

Provides a structure for teaching the framework to others.

You must answer all questions before checking your work.

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