Implement best practices for building DLP change management plans
Communicating changes to DLP can be a challenging endeavor and will differ depending on organization design. You can use certain approaches to communicate DLP change information to your makers.
Consider the following strategies:
Create an Intranet/Wiki site that can be used for app makers to reference so they understand what DLP policies exist.
Track all flow users in a digital list. This list can be a Yammer group, SharePoint list, distribution list, or Microsoft Azure Active Directory group. You could also use the Power Platform Center of Excellence (COE) Starter Kit.
In the next module of this learning path, you will build a digital list that helps you track new users.
Communicate upcoming DLP changes in your IT change management meetings. An IT change board is a common vehicle for IT organizations to communicate changes. Part of their purpose is to ensure that the right level of accuracy is applied to changes, but these meetings are also used to communicate changes to other stakeholders who might have a dependency on your service.
Send out advance notice to all makers of upcoming DLP changes by using the digital list that was previously discussed. Ideally, this process is also automated, by using Power Automate, to reduce manual activities.
Provide a channel, like a distribution list or service desk queue, for makers to communicate with if they have questions or concerns. As part of the communication that is sent out, ensure that makers have an outlet that they can use to request additional assistance if required.
Be prepared for exceptions. The Introduction to Power Platform security and governance module discussed the need for exception environments where DLP rules are relaxed. As part of the communication that goes out to makers, they might have a legitimate need to continue using connectors in their current configuration. To address these needs, organizations should consider automating this process by using a Microsoft Form that connects to a Power Automate flow that includes automated approvals.