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Knowledge check

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Choose the best response for each of the questions below. Then select Check your answers.

Check your knowledge

1.

Which of the following descriptions applies to a Sev B service issue?

Multiple users or services are affected.

The situation has moderate business impact and can be dealt with during business hours

The issue is important but doesn't have a significant current service or productivity impact for the customer

2.

Fabrikam recently experienced a degradation in service with SharePoint Online. As Fabrikam's Enterprise Administrator, you've been monitoring the situation and want to complete an incident response plan. As the Enterprise Admin, which of the following steps should you complete to develop an incident response plan?

Review for timeline checks once relevancy and degradation have been established

Gather and validate information related to specific service requests

Troubleshoot and provide technical guidance for customer issues and escalations

3.

When an organization monitors its service health, what status indicates a service isn't functioning, and its users can't access the service?

Investigating

Service interruption

Service degradation

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