Summary
Ratings and reviews are important for e-Commerce customers who want to know how other customers perceive a product. For e-Commerce websites, ratings and reviews are also a mechanism for collecting customer feedback about products.
The Ratings and Reviews solution provides widgets that show rating summaries in product lists, in search results, on the Product details page, and in other places. The widgets show complete review lists and provides sorting and filtering options. The Ratings and Reviews solution also provides a business intelligence (BI) template that includes a set of metrics to provide insights into ratings and reviews. Ratings and reviews data can be exported for further analysis.
The ratings and reviews functionality is built on top of Microsoft Azure, which provides high scalability and reliability. The Ratings and Reviews solution in Commerce uses Azure Cognitive Services to offer automatic moderation of profane words in 40 languages. Because human approval is not required, moderation costs are reduced. Commerce also offers moderator tools that can be used to respond to customer concerns, feedback, and take-down requests, and to address data requests from users.