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Knowledge check

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Choose the best response for each of the questions below. Then select Check your answers.

Check your knowledge

1.

Teams users have reported that they can't with use emoticons in their chat, as they have been able to do before. Which of the following might be the problem?

They have upgraded to Teams Only mode

They're chatting with Teams users outside their organization.

They're chatting with Skype for Business users outside their organization

2.

Users are reporting that external colleagues can't access shared files. How should you solve this problem?

Include external colleagues as Guests

Include external colleagues as External users

Include external colleagues as Skype for Business users

3.

A user has reported that they can't start a chat conversation using Skype for Business. How should you troubleshoot this problem?

Check the users upgrade mode.

Check the interop mode.

Check whether they're chatting with external (federated) users.

4.

Users have reported that they can't reach users who are members of a different tenant. When troubleshooting this issue, what should you check?

Teams client settings.

Teams server settings

Teams admin center settings

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