Manage self-service purchases (Admin)

Note

The admin center is changing. If your experience doesn't match the details presented here, see About the new Microsoft 365 admin center.

As an admin, you can see self-service purchases made by people in your organization. You see the product name, purchaser name, subscriptions purchased, expiration date, purchase price, and assigned users for each self-service purchase. If required by your organization, you can turn off self-service purchasing on a per product basis via PowerShell. You have the same data management and access policies over products bought through self-service purchase or centrally.

You can also control whether users in your organization can make self-service purchases. For more information, see Use AllowSelfServicePurchase for the MSCommerce PowerShell module.

View self-service subscriptions

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the filter icon, then select Self-service.
  3. To view more details about a subscription, choose one from the list.

View who has licenses for a self-service purchase subscription

  1. In the admin center, go to the Billing > Licenses page.
  2. Select the filter icon, then choose Self-service.
  3. Select a product to see licenses assigned to people.

    Note

    If there are multiple purchases for a product, that product is only listed once, and the Available quantity column shows the total of all subscriptions bought for that product.

  4. The Users list is grouped by the names of people who made self-service purchases.
  5. To export a list of users with licenses for these subscriptions, choose the subscriptions that you want to export, then choose Export users.

Disable or enable self-service purchases

You can disable or enable self-service purchases for users in your organization. The MSCommerce PowerShell module includes a PolicyID parameter value for AllowSelfServicePurchase that lets you control whether users in your organization can make self-service purchases, and for which products.

You can use the MSCommerce PowerShell module to:

  • View the default state of the AllowSelfServicePurchase parameter value—whether it's enabled or disabled by product
  • View a list of applicable products and whether self-service purchase is enabled or disabled
  • View or modify the current setting for a specific product to either enable or disable it

For more information, see Use AllowSelfServicePurchase for the MSCommerce PowerShell module.

Centralize licenses under a single subscription

You can assign existing licenses or purchase additional subscriptions through existing agreements for users assigned to self-service purchases. After you assign these centrally purchased licenses, you can request that purchasers cancel their existing subscriptions.

  1. In the admin center go to the Billing > Purchase services page.
  2. Find and choose the product that you want to buy, then choose Buy.
  3. Complete the remaining steps to complete your purchase.
  4. Follow the steps in View who has licenses for a self-service purchased subscription to export a list of users to reference in the next step.
  5. Assign licenses to everyone who has a license in the other subscription. For full steps, see Assign licenses to users.
  6. Contact the person who bought the self-service purchase subscription and ask them to cancel it.

Take over a self-service purchase subscription

You can take over a self-service purchase subscription made by a user in your organization. When you take over a self-service purchase subscription, you have two options:

  1. Move the users to a different subscription and cancel the original subscription.
  2. Cancel the self-service purchase subscription and remove licenses from assigned users.

Move users to a different subscription

When you move users to a different subscription, the old subscription is automatically canceled. The user who originally bought the self-service purchase subscription receives an email that says the subscription was canceled.

Note

You must have an available license for each user you’re moving in the subscription that you’re moving users to.

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the filter icon, then select Self-service.
  3. Select the subscription that you want to take over.
  4. On the subscription details page, in the Subscriptions and settings section, select Take control of this subscription.
  5. In the right pane, select Move users.
  6. Select the product that you want to move the users to, then select Move users.
  7. In the Move users to box, select Move users. The move process might take several minutes. Don’t close your browser while the process runs.
  8. When the move process is finished, close the Move completed pane.
  9. On the subscription details page, the Subscription status for the self-service purchased subscription shows as Deleted.

Cancel a self-service purchase subscription

When you choose to cancel a self-service purchase subscription, users with licenses lose access to the product. The user who originally bought the self-service purchase subscription receives an email that says the subscription was canceled.

  1. In the admin center, go to the Billing > Your products page.
  2. On the Products tab, select the filter icon, then select Self-service.
  3. Select the subscription that you want to cancel.
  4. On the subscription details page, in the Subscriptions and settings section, select Take control of this subscription.
  5. In the right pane, select Cancel subscription.
  6. Select a reason for your cancellation from the drop-down list, then select Cancel subscription.
  7. In the Are you sure you want to cancel? box, select Cancel subscription.
  8. Close the right pane.
  9. On the subscription details page, the Subscription status shows as Deleted.

Need help? Contact us.

For common questions about self-service purchases, see Self-service purchases FAQ.

If you have questions or need help with self-service purchases, contact support.