Manage the Shifts app for your organization in Microsoft Teams


Effective December 31, 2019, Microsoft StaffHub will be retired. We’re building StaffHub capabilities into Microsoft Teams. Today, Teams includes the Shifts app for schedule management and additional capabilities will roll out over time. StaffHub will stop working for all users on December 31, 2019. Anyone who tries to open StaffHub will be shown a message directing them to download Teams. To learn more, see Microsoft StaffHub to be retired.

Overview of Shifts

The Shifts app in Microsoft Teams keeps Firstline Workers connected and in sync. It's built mobile first for fast and effective time management and communication for teams. Shifts lets Firstline Workers and their managers use their mobile devices to manage schedules and keep in touch.

  • Managers create, update, and manage shift schedules for teams. They can send messages to one person ("there's a spill on the floor") or the entire team ("the regional GM is arriving in 20 minutes"). They can also send policy documents, news bulletins, and videos.
  • Employees view their upcoming shifts, can see who else is scheduled for the day, request to swap or offer a shift, and request time off.

It's important to know that Shifts currently doesn't support guest users. This means that guests on a team can't be added to or use shift schedules when Guest access is turned on in Teams.

Availability of Shifts

Shifts is available in all Enterprise SKUs where Teams is available.

Location of Shifts data

Shifts data is currently stored in Azure in data centers in North America, Western Europe, and Asia Pacific. For more information about where data is stored, see Where is my data?

Set up Shifts

Enable or disable Shifts in your organization

Shifts is enabled by default for all Teams users in your organization. You can turn off or turn on the app org-wide by using org-wide settings in app permission policies in the Microsoft Teams admin center.

  1. In the left navigation of the Microsoft Teams admin center, go to Teams apps > Permission policies .

  2. Click Org-wide settings.

  3. In the Org-wide settings panel, under Blocked apps, do one of the following:

    • To turn off Shifts for your organization, search for the Shifts app, and click Add to add it to the blocked apps list.
    • To turn on Shifts for your organization, remove the Shifts app from the blocked apps list.
  4. Click Save.

Enable or disable Shifts for specific users in your organization

To allow or block specific users in your organization from using Shifts, make sure Shifts is turned on for your organization in org-wide settings, and then create a custom app permission policy and assign it to those users. To learn more, see Manage app permission policies in Teams.

Use the FirstlineWorker app setup policy to pin Shifts to Teams

App setup policies let you customize Teams to highlight the apps that are most important for users in your organization. The apps set in a policy are pinned to the app bar—the bar on the side of the Teams desktop client and at the bottom of the Teams mobile clients—where users can quickly and easily access them.

Teams includes a built-in FirstlineWorker app setup policy that you can assign to Firstline Workers in your organization. By default, the policy includes the Activity, Shifts, Chat, and Calling apps.

To view the FirstlineWorker policy, in the left navigation of the Microsoft Teams admin center, go to Teams app > App setup policies.

Screenshot of the FirstlineWorker app setup policy

Assign the FirstlineWorker policy to individual users

  1. In the left navigation of the Microsoft Teams admin center, go to Users, and then click the user.
  2. Next to Assigned policies, choose Edit.
  3. Under Teams App Setup policy, select FirstlineWorker, and then choose Save.

Assign the FirstlineWorker app setup policy to users in a group

You can assign the FirstlineWorker app setup policy to users in a group, such as a security group, by connecting to the Azure Active Directory PowerShell for Graph module and the Skype for Business PowerShell module. For more information about using PowerShell to manage Teams, see Teams PowerShell Overview.

In this example, we assign the FirstlineWorker app setup policy to all users in the Contoso Firstline Team group.


Make sure you first connect to the Azure Active Directory PowerShell for Graph module and Skype for Business PowerShell module by following the steps in Connect to all Office 365 services in a single Windows PowerShell window.

Get the GroupObjectId of the particular group.

$group = Get-AzureADGroup -SearchString "Contoso Firstline Team"

Get the members of the specified group.

$members = Get-AzureADGroupMember -ObjectId $group.ObjectId -All $true | Where-Object {$_.ObjectType -eq "User"}

Assign all users in the group to the FirstlineWorker app setup policy.

$members | ForEach-Object { Grant-CsTeamsAppSetupPolicy -PolicyName "FirstlineWorker" -Identity $_.EmailAddress}

Depending on the number of members in the group, this command may take several minutes to execute.