How to deploy the Microsoft Support and Recovery Assistant (SaRA) using Microsoft Intune

Summary

The Support and Recovery Assistant (SaRA) tool can be manually installed on one computer at a time by using either the internet download or a network installation. However, you can also get SaRA deployed to users more efficiently as a Win32 app by using Microsoft Intune. To deploy SaRA as a Win32 app by using Microsoft Intune, use the steps in the following sections.

For complete information about app deployment by using Microsoft Intune, see the following articles:

More information

  1. Get a copy of SaraSetup.exe

    To download a copy of SaraSetup.exeby, follow these steps:

    1. Go to About the Microsoft Support and Recovery Assistant.
    2. Select Download.
    3. Save the file to your local hard disk.

    The steps to save the download will vary based on your browser.

  2. Prepare SaraSetup.exe as a Win32 app for upload to Microsoft Intune

    Convert SaraSetup.exe to the .intunewin format by using the Microsoft Win32 Content Prep Tool. (See Intune Standalone - Win32 app management for complete details about this process.)

    The following figure shows an example PowerShell session by using an interactive session in the Microsoft Win32 Content Prep Tool (IntuneWinAppUtil.exe) to create the Sarasetup.intunewin file.

    Screenshot shows an example of installing SaRA using PowerShell.

  3. Add the app to Microsoft Intune

    After you create the Sarasetup.intunewin file, use the following steps to add your app in the Microsoft Intune Apps dashboard.

    1. In Client apps section of Microsoft Intune dashboard, beneath Manage, select Apps.

    2. Select Add.

      Screenshot shows steps to select the Add option in the Microsoft Intune Apps dashboard.

    3. Under Select app type, select Windows app (Win32).

      Screenshot to select the Windows app (Win32) option under the Select app type page.

    4. Select Select app package file.

      Screenshot to select the Select app package file option.

    5. Browse and select the Intunewin file that you created, and then select OK.

      Screenshot to browse and select the Intunewin file that you created.

      Screenshot to select the Ok option on the App package file page.

    6. Enter the name for the Publisher (required) and update the Name of the app (optional), and then select Next.

      Screenshot to enter the publisher name and select the Next option.

    7. For Program settings, enter the Install command (required), select User for Install behavior, and then select Next.

      Use the following program values for SaRA:

      • Install command: sarasetup.exe /q
      • Uninstall command: rundll32.exe dfshim.dll,ShArpMaintain Microsoft.Sara.application, Culture=neutral, PublicKeyToken=1f16bd4ec4c2bb19, processorArchitecture=msil
      • Install behavior: User

      Screenshot shows steps to use the program values in the Program settings.

      Note

      The uninstall command provided above requires user interaction to complete the removal of SaRA. This user interaction is shown in the following screenshot.
      Screenshot shows the user interaction on the Microsoft Support and Recovery Assistant Maintenance page.

    8. For Requirements:

      1. Select both 32-bit and 64-bit in the Operating system architecture list.

        Screenshot to select both 32-bit and 64-bit options.

      2. Select Windows 10 1809 (at a minimum) in the Minimum operating system list, and then select Next.

        Screenshot to select the Next option after selecting the Windows 10 1809 option.

    9. For Detection rules:

      1. Select Manually configure detection rules in the Rules format list, and then select Add.

        Screenshot to select Manually configure detection rules, and then select Add option.

      2. For Rule type, select Registry.

        Screenshot to select the Registry option for Rule type.

      3. Use the following values for the Detection rule settings:

        • Rule type: Registry
        • Key path: Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\339020b868450372
        • Value name: SaraInstalled
        • Detection method: Integer comparison
        • Operator: Equals
        • Value: 1

        Screenshot to enter the values for the Detection rule settings.

    10. For Dependencies, select Next without adding any dependencies.

      Screenshot to select the Next option without entering dependencies.

    11. No Scope tags are required. Select Next.

      Screenshot to select the Next option without Scope tags.

    12. For Assignments, see Assign apps to groups with Microsoft Intune for information about how to assign the app to users or devices.

      Screenshot to select the Next option after making the assignments. Once you have made your assignments, select Next.

    13. On the Review + create section, review your settings, and then select Create.

      Screenshot to review your settings and select the Create option.

    14. Review your Notifications.

      Screenshot to review the Notifications on the Client apps page. After you see the SaRA upload finished notification, the app is ready for deployment.

      Screenshot shows the S a R A upload finished notification. You can now review the Device install status or User install status reports to see the status of your app deployment.

      Screenshot to review the status reports on the Device install status page. On the computers on which SaRA has been installed, follow these steps to verify that the software is installed.

    15. Select Settings > Apps > Apps & features.

      Screenshot shows steps to select Apps & features.

    16. In the Search this list box, type Support.

      Screenshot to type support in the Search this list box.

      Note

      The SaRA tool requires access to network endpoints needed for connectivity from a user of Office 365 across an enterprise perimeter network. The current list of endpoint is provided in Additional endpoints not included in the Office 365 IP Address and URL Web service.

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